Sonia
Cost of return is extortionate!
Purchased the Yarita trench in a large in both colours as saw on an influencer and looked really stylish. Paid £3.99.postage for each as two separate orders but they sent them as one order ! Took ages to despatch and arrive . Size large far too big.. Requested a return , cost of one return label £23+ , leaving a refund amount of £15??!!! Complete scam as they know this will discourage customers from returning items. Would never order again.
Response from LILY STUDIOApr 7, 2026
Dear Sonia, Thank you for your message. We understand your concerns regarding the return cost and would like to clarify the situation. The Yarita Trench Coat you purchased was already offered at a 50% discount at the time of purchase. In addition, you applied a new customer discount and an influencer code, which made the final price even lower. As stated on the product page, items at this level of discount are marked as final sale and are not eligible for return or exchange. Regarding the return shipping fee, this cost is not charged by us directly. It is set by the shipping carrier. The reason it appears higher than the original shipping fee is because the outbound shipping you paid (£7) was partially subsidized by us. Return shipping, however, is charged at the carrier’s standard rate without subsidy. We sincerely apologize if this caused any confusion or frustration, and we truly appreciate your understanding. If there’s anything else we can assist you with, please don’t hesitate to let us know.