Heather W.
Deceiving return policy and difficult customer service
I would seriously not recommend this vendor. I purchased nails from Lilynailsart and they took 3 weeks to arrive. I spent over $150 on these nails and they are too small. Therefore, because they do not fit I am trying to return them for a full refund, as there policy states, and I’m really getting the runaround trying to return them. They told me they don’t accept returns from Canada because it will cost too much. That is NOT what their return policy states. It says “We want you to absolutely love your nails! That's why we offer a simple and fair returns policy. 14-Day Returns & Exchanges Returns are accepted within 14 days of delivery. You can return or exchange eligible new, unused products within this window, free of charge. To be eligible, items must be unused, in their original condition, and in original packaging. Returns are completely free — we provide a prepaid, printable return shipping label at no cost to you, and there are no restocking fees.” Where in there does it say it’s too expensive to have a return from Canada or outside the United States???? I’ve been trying for days to reason with their customer service but they won’t help. They offered to do custom sizing but I would need to pay 30% of the cost. No thank you. Please honor your refund policy and send me a return label at your expense like your policy states. I would prefer a full refund.