Lillydirect LillyReviews of lillydirect.lilly.com

If you are experiencing unfair business practice like no cancelation even you just placed an order. Lilly direct didn't disclosed cancelations policy. This is bait and switch. Please file report to FTC and Attorney General. Thank you.

The call agent literally does not listen to a word spoken, was put on hold mid sentence multiple times. Doesn't seem like they care about patient care at all with how their agents act. 30 minute phone call only to be called rude and the line disconnected.

I wish I would have read these reviews before ordering. Order could not be delivered, fine, ask to have it then sent to pharmacy so that would not happen again. Cannot be done. I escalated to their supervisor because the agent was argumentative. She tried to have me wait 24 hours for a supervisor call back, all of the sudden a supervisor was available. Just have them sent to the pharmacy instead and pick it up. Next month having my doctor send through someone else or direct to pharmacy with the qwickpen.

Total waste of so many peoples time, had to send my Doctor and his nurse 6 emails and have him change my percreition to Quick pen had to send mulatble emails too lilly spent at least 10 hours and other people as well only to be told your part D doesnt cover it.

They suck!!!! I just had my Rx transferred to walmart and its much better. Its unfortunate that you have to go through them to get the Zepbound vials.

⭐ 1 Star I am extremely disappointed with my experience with LillyDirect Pharmacy. I paid for my Zepbound prescription on Thursday, July 9 and my order still has not shipped. I have not received any tracking information or a clear explanation regarding the delay. What has made this experience even more frustrating is the poor customer service. The representatives I spoke with were not helpful, did not provide clear answers, and did not make me feel that my concerns were being taken seriously. When a customer has already paid for an important prescription, timely communication and accurate updates should be a priority. I understand that delays can happen, but the lack of communication, tracking information, and helpful customer support is unacceptable. I expected a much more professional and reliable experience from LillyDirect Pharmacy. I would appreciate an immediate and honest update regarding the status of my prescription, along with tracking information as soon as the order ships. Based on my experience so far, I cannot recommend this service.

Customer service is impossible. Calls on hold forever ,virtual agents who are offering inadequate choices, and live agents whose quotient to understand the callers question is simply below the minimum required and often hang-up simply pretending the call was disconnected. It not unusual for the wrong dose to appear at your doorstep, and to not be able to login to your account. Save yourself the headache and seek another provider.

Would honestly give zero stars if I could. Customer service agent hung up on me and then had no follow through with my doctor so my RX sat there for days until I had to call again. In total I had to call 6 times for 1 RX. Worst experience ever