Lillydirect LillyReviews of lillydirect.lilly.com

Lilly Direct uses GiftHealth to fill prescriptions for Zepbound - and they are terrible. My doctor ordered my prescription in plenty of time to receive it before my scheduled injection day. The day before it was supposed to arrive, GiftHealth said that it would be delayed because they needed "clarification from my doctor." I called the next day (7/2); they could not specify what clarification was required, and informed me that they wouldn't be sending any scripts out until "after the holiday weekend" (5 days later). I told them not to fill it at all because I couldn't wait; I filled the script at my local pharmacy (for full price). My doctor also called to cancel the delivery of my prescription - but GiftHealth ultimately sent it anyway. I called to tell them that I couldn't use it because I'd already filled at that dosage & would need a higher dose the following month. They didn't care. Even though they sent (the wrong) prescription more than a week late, they refused to refund my $499 payment and refused to hold it as credit until the following month. My last call to them involved me waiting 30 minutes for a supervisor and then being disconnected. ELI LILLY, IF YOU'RE LISTENING, YOU NEED TO FIRE GIFTHEALTH. They are terrible and are destroying your brand.

I paid for my prescription 2 weeks ago and still have not received my abound. I have called multiple times and it I have to go through multiple people and nobody seems to know what is going on. I finally got a hold of a pharmacist that said she was sorry for the delay and was sending it out that day and I should get it the next day and if not def by today. Well still no medication or a text with a tracking number. I just called “customer service” that again could not help me and said yeah I see that you paid for it 2 weeks ago and I don’t see a tracking number. Well no shit that is why I am calling. She couldn’t help me and said she is requesting a supervisor call me back. But they 24 hrs to call back. This is very frustrating and I am ready to ask for a refund and go elsewhere. I’m sure that will be a whole other ordeal!!!

I switched to the vials which now makes me go through some jack leg company called “gift health”. First, who calls their pharmacy that? 2nd - I’m now 3 for 3 orders and problems with every single one. First arrived WARM, 2nd was late so they recalled it and reshipped - I actually saw the delivery guy headed to my door then turn around and leave. Now no syringes. They can’t send out an another set. Seriously? I asked for a way to see my order history and refills remaining. ‘Unfortunately, we don’t have a way for you to do that.” Where did you find this bunch, Eli? Keystone Cops now filling rx….?

This is my 2nd order processed by gifthealth. They are absolutely horrible in both customer service and order processing. They have the rudest, most incompetent staff. I had an order that wasn't delivered on time so gifthealth called it back. No communication at all from them, ups informed me. I called to find out when the replacement would be shipped and was lied to. I contacted lilly and they were no help. Fortunately, I won't be ordering again. Besides the horrible service, zepbound was a waste of money. The side effects are painful.

I'm a new customer to Lilly Direct and so far it has been a terrible experience. My first prescription was rejected because my doctor order "one month" and Lilly only accepts it as "28" days. Fine, but no one contacted me or my doctor. We simply waited for over a week for confirmation and called. New prescription was sent, acknowledged, and online payment was made. The response said the medication would be shipped overnight upon payment. We'll, three days later and nothing; no email, no tracking, and no medication. How can such disregard be acceptable to them?!

I was able to have my pcp send my prescription and after going back and fourth with lily direct and gift health i decided to go to a compound pharmacy in Texas. Customer service is a joke. They just want to send you back and fourth. They say they will call you back and then when they do they let it ring 1x and hang up...not impressed.

Purchasing is SUPER easy. They’ll remind you a million times to complete your purchase. After that, they don’t care. I purchased a week ago and the day the tracking information was received it said “we are returning to package to the sender.” I’ve tried for days to get a replacement shipment (or even a DATE a replacement shipment might be sent out) and have had no luck. No one has any information, but, hey they’re not in a hurry since that already have my money. This is very poor service. Customer service is also very unhelpful.

Using LillyDirect and Gift Health has been a nightmare. I got my medicine but not the syringes. You can't deliver injectable meds without syringes. So I have been trying to "chat" with a human to get the syringes. I'm four days in and no syringes yet. I have the receipt where I ordered the supply kit with syringes that they failed to send and poor quality control failed to catch. I can't believe this loop I am caught in with no help from either company. Beyond frustrating. Simply cannot recommend.