Eli Lilly and Company is an American pharmaceutical company headquartered in Indianapolis, Indiana, with offices in 18 countries.
Eli Lilly and (lilly.com) has 105 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Pharmacy & Medicine · Clarksville, Indiana
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Pharmacy & Medicine · Greencastle, Indiana
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Pharmacy & Medicine · South Bend, Indiana
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Pharmacy & Medicine · Indianapolis, Indiana
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Showing 100 reviews with 1 star · Clear filters
Bianca P.
Faulty pen. Primes fine and get it ready to inject and jams. Got through to someone and forced to attempt to inject five times. Now can’t get through to them to discuss a refund. Pharmacist has deemed pen faulty though I’m still up for cost of a new one. Terrible that you can’t even get through to speak to someone.
Lee T.
Disgraceful company, I am in the process of reporting them to every medical ombudsman I can find. Refused to replace a faulty Mounjaro pen I paid £580 for at a private pharmacy. It didn't click when it was turned and wouldn't eject anything so its unfit for purpose. Still can't believe they refused to replace or refund their faulty medical pen that is clearly full and hasn't been possible to use. Had to sit through some annoying 'computer says no' call centre agent based in the Philippines talking me through 'how to click the pen' on repeat for an hour after being on hold for ages for them to not even take the pen to investigate and just declare the case closed, there's no fault apparently and I must have broke it! LITERALLY THE WORST CUSTOMER 'CARE' EVER. Please avoid them where possible, I'm only just seeing all the other reviews of people in the same position as me, investing over £500 in a faulty pen with no solution offered from Eli Lilly or the pharmacy vendor (who to be fair won't replace as Eli Lilly treat them with the same disdain as their direct clients). Absolute bandits.
lena W.
I am very disappointed in this company and the customer support. I bought very expensive Mounjaro pen with four shots. I did only 3 of them, and the pen stuck. When I wrote to them and explained the issue, they told me, that I already did four shots. And refused to compensate my last st. But this is over 100$!!! So I’m suggest, do not trust this company!
Kristy C.
They send some of their products in large STYROFOAM containers which take 500 years to decompose. Certainly, in todays world they can do better. Pathetic
Pablo Perez G.
Penoso. He tenido problemas con uno de sus productos y no hay manera de contactar con ellos
Peter B.
It’s not acceptable to more than double the price of a medication. Very bad form chaps, very bad.
C B.
Raising prices on a drug needed by so many. We want you OUT OF THE UK! GET OUT! I'D RATHER BE FAT. I WON'T GIVE YOU ANOTHER CENT. I'VE CHANGED INJECTIONS. How does it feel to be the most hated company in the UK. Perhaps you should remove your lips from Trumpty's butt!
Elizabeth B.
I reached out for some help paying for the glp1 because my insurance would no longer cover it. They said they would help me. They strung me along for over a month and a half and did absolutely nothing. I told them my insurance wouldn’t pay for it yet. They went that route tried to get it approved by my insurance, even though I told them it wouldn’t and it didn’t and then they never reached out to me again after that they are not about the people or taking care of the people. They’re about the money and the bottom line like all the rest.