Eli Lilly andReviews of lilly.com

Wondering if ai handles their customer services? Emailed 5 times because it was a really important issue. I kept getting nonsensical replies completely unrelated to what i wrote, without any named contact.

Bought my Mounjaro pen supplied by Eli Lilly via the pharmacy which stopped working and wouldn't dispense the medication. At £32.50 a shot it was an expensive malfunction. Lily customer service were dismissive, tried to tell me it was my fault even though they haven't examined the pen and fobbed me off with every excuse imaginable. There are 3 people in my family that use these pens and we know exactly how they should operate. Check with your pharmacy and if they use Eli Lilly for this medication, think very carefully before buying from them.

Instead of bringing their sticker price to a place where everyone can afford their medications, they sue the pharmacies who have proven the medications don't have to cost thousands per month.

Please have you advertisers stop trying to sell your drugs on an English speaking tv channel in Spanish I don't speak Spanish so therefore your advertising is wasted they have stations for Spanish speaking tv please advertise there not on English speaking tv that i have to pay for no one likes the ads anyway and especially if not in your language.

Switched from Humalog to Lyumjev in my pump, about a year ago. Everything seemed ok till a couple months ago when I got a bad batch (lot D7855448K)(expiration 2026-OCT-02). Happened again 6 days ago. Called this billion dollar company that wouldn't replace the two vials that were defective, they wanted the doctors office to replace them. Don't understand why a doctors office that perscribes their drug would be responsible for their process to make the drug, shipping or sale through a pharmacy.

I was put on Mounjaro after taking Ozempic Nothing to do the actual medicine but the pens are useless and jam I complained and got nowhere even after emailing the CEO. Took 100 days to even get a response which was basically we don’t care go away. Also not to provide needles is an absolute joke forcing you to by them from Amazon!!

I am on Zepbound, which is working once I figured out how to dose properly - Eli Lilly is not good at helping with this on their videos. We need shots of how to fill the injector properly. But the biggest issue is with GiftHealth, which is appalling. It is good at sending the meds quickly to you, but within two weeks you get a barrage of texts and emails telling you to order again and threatening to cancel the order if you don’t. I have twice spoken to ‘customer service’ people (what a joke that term is) and they claim the reminder is sent out 18 to 21 days after placing the order. Not true. The last set of texts were sent out two weeks after I received an order. And this time I have three vials and they are already flooding me with these horrendous threatening texts to order again. I love Zepbound. I hate Gifthealth.

The pen is absolutely crap in comparison to the Wegovy pen. The product might be good or better, but sort out your pen!!!!