Lor
No customer service
Shipping took a while. Phone contact is to a Chinese voicemail. They do no respond to you email. You cannot return your product or reset password. Very very poor quality. Don't waste your money.
Any questions about your order, please contact us through the e-mail [email protected]
lilipretty.com (lilipretty.com) has 392 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Showing 272 reviews with 1 star · Clear filters
Lor
Shipping took a while. Phone contact is to a Chinese voicemail. They do no respond to you email. You cannot return your product or reset password. Very very poor quality. Don't waste your money.
Elaine
This is terrible. They say you can return items but on their website, at the end they say do not send purchase back to sending address. They will tell you where to send it. That is CHINA!! You must spend the money to send it back. Not worth it considering how cheaply made the clothes are. I would give them a minus 5 rating if possible. Buyer beware!!!
Blair P.
DO NOT BUY FROM THIS COMPANY!!!!! The quality of the clothing is CHEAP. When you try to return items, YOU have to ship it back to China which will cost over $100!! For me, that was more than the cost of the items I bought. They offered me $4 to keep the clothes. This company is a JOKE - it's not a clothing company. It's a company that steals people's money through the guise of selling clothes. DO NOT BUY FROM THIS COMPANY!!!!!
Info T.
Awful vendor. I wish I had looked for reviews before ordering. The product is cheap, not correctly sized and impossible to return. After waiting for several weeks for the order, I then got a ton of run around and very insulting offers for $3 or $4 instead of processing a return for over $100 of merchandise, they finally gave me the address and instructions for product return. It turns out it will cost over $100 to ship back the three overpriced, ill-fitting items. And they warn it could get stuck in customs. Run from this store!! Do not order from Lilipretty.
D.A
I placed my order June 6th. It’s the 29th and I still have not received my item. I have emailed them a total of 4 times, each email asking for a refund. The response is please wait longer your package is coming. It’s sitting in Des Plaines IL. I wish I’d done my research before ordering. Something else I noticed is that on their website, there’s no place to leave a review. Now I understand why. Do not spend your money here. If by chance you do receive your order, good luck if it needs to be returned. It’s not worth the hassle. I spent $43 here, $50 with shipping and I found the exact same item on AliExpress for $11.99. This company does not deserve to be supported.
Les G.
I agree with all these one stars, I too would give zero stars if I could. I read reviews, decided to give them a go, quality crap, cut was awful, cheap material, cheap stitching, don’t do it! $18 to return to china from Aus or they offered me a $3-$5 refund and keep the dress, such bad shape/style it would have cost too much to pay dressmaker to try and make wearable - total waste of money and effort. Please don’t anyone else get sucked in and waste your money and time !
Cassie
Zero stars times ten!!! This company will not provide an address to return merchandise. This company offered me $3 because the dress I ordered did not fit. The merchandise is CHEAP!!! Do not order anything from lillypretty. If you order you will regret it!!!
Marilena Ciorogariu M.
I really wish I could express my extreme disappointment with this website by giving it a rating of zero. Despite paying for the item, they failed to deliver it to me. To add to the frustration, they provided a fake UPS tracking number, which prompted me to visit the post office for clarification. The employees there couldn't help but find the situation amusing because, as it turned out, the item was never actually sent. I strongly advise against spending your money on this deceptive and unreliable website. It is nothing but a sham!