Any questions about your order, please contact us through the e-mail [email protected]
lilipretty.com (lilipretty.com) has 392 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Clothing & Underwear · Surprise, Arizona
Excellent
Clothing & Underwear · Phoenix, Arizona
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Clothing & Underwear · CAREFREE, Arizona
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Clothing & Underwear · Arizona
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Showing 272 reviews with 1 star · Clear filters
Ange-Julie
Ich bin sehr unzufrieden mit der Bestellung stornieren nicht möglich sowie Rückgabe der Bestellung mein Geld ist weg
Response from lilipretty.comSep 26, 2024
We apologize for the inconvenience. We have contacted you by email and hope to help you solve the problem. We look forward to your feedback.
maureen W.
The items took over 4 weeks to arrive. The quality is poor. I inquired about returning the items and have been hassled at every turn. I have to pay to return items to China and only if they receive it will they refund the money or I can keep it and get $14, despite paying significantly more than that. This is a Chinese company that doesn't practice by US or European standards. This company is not worth the hassle!!!
Response from lilipretty.comSep 27, 2024
We are sorry for the bad experience. We have contacted you by email to follow up on your issue.
Mara
ho ordinato ma non consegnano, rimborsata
Response from lilipretty.comSep 27, 2024
Dear, Thank you for contacting us and sharing your experience of purchasing the product. We understand that you are frustrated with our delivery time and we apologize for the inconvenience. After you place an order, it usually takes us 1-7 days to prepare the items, and then we will send the items as soon as possible. There are two types of logistics transportation: standard transportation and expedited transportation. You can choose the logistics method when placing an order. We strive to provide high-quality products and excellent services. Unfortunately, we failed to do so this time. Your comments are valuable to us. We will feedback your problems and strive to make new progress in the delivery process. Thank you for your understanding and wish you a happy life!
Caitlin
The clothes you get are not at all the same as what you see on the website. The site may show linen but you get a really cheap polyester.
Response from lilipretty.comSep 27, 2024
Dear, We are very sorry for the bad experience you had with this purchase. If possible, please tell us your order number and we will help you follow up to solve your problem. Please let me know how you would like to proceed and I will do my best to help you. We strive to provide quality products and excellent service, and unfortunately we were unable to do so this time. Your comments are valuable to us, and we will improve our services and strive to do better. Thank you for your understanding, and I hope to solve the problem for you. Best regards.
Misty
Please do not order anything. The quality is horrible and I was mocked by email for wanting to return items saying " you can mail it back to China but not likely it will make it past customs" somebody has to do something about this fraud
Response from lilipretty.comSep 27, 2024
Dear , I am deeply sorry for the disappointment you experienced with your order. I understand how frustrating it is to receive an item that does not meet your expectations, especially after a long wait. We strive to accurately represent our products, and I am truly sorry that the skirt you received did not meet your standards. I appreciate your feedback regarding our return policy and item quality, and I assure you that we take these issues seriously. If you wish, I am willing to help you find a solution, whether it is a replacement or compensation. Please contact us directly and we will do our best to resolve the issue. Thank you for your understanding.
Consumer
I ordered a dress from this company. It came from china took a long time to get and the quality and fit was so bad. Customer service was terrible offered me a $3.00 refund. What a joke. Do not order. Items do not look anything like what you actually get.
Response from lilipretty.comSep 27, 2024
Dear, We are very sorry for the bad experience you had with this purchase. If possible, please tell us your order number and we will help you follow up to solve your problem. Please let me know how you would like to proceed and I will do my best to help you. We strive to provide quality products and excellent service, and unfortunately we were unable to do so this time. Your comments are valuable to us, and we will improve our services and strive to do better. Thank you for your understanding, and I hope to solve the problem for you. Best regards.
Lynette
Took over a month to receive my item, the quality of the shirt is complete trash and missing sequins in places. On top of that it is so inaccurately sized that it's ridiculous. The worst part ..the return process basically makes it impossible between the shipping fee which is way more than the product is even worth, and what they offer to refund you is NOT what you pay.
Response from lilipretty.comSep 27, 2024
Dear customer, Sorry for the inconvenience, could you please tell us your order number or email address? We will contact you as soon as possible and help you solve your problem. Looking forward to your reply. Have a nice day！
Jeanette H.
I ordered items and once I hit complete realized it was arriving from China. I immediately emailed back to say please cancel my order as it will take too long to ship and I needed the outfit for New Years. I had dialogue back and forth about canceling, and the company would not cancel the order. I just received the order today 1-28-2024. Now I'll need to launch a claim to get my money back. I'll never order from this fraudulent site again. Terrible company.
Response from lilipretty.comSep 27, 2024
Dear, We are very sorry for the bad experience you had with this purchase. If possible, please tell us your order number and we will help you follow up to solve your problem. Please let me know how you would like to proceed and I will do my best to help you. We strive to provide quality products and excellent service, and unfortunately we were unable to do so this time. Your comments are valuable to us, and we will improve our services and strive to do better. Thank you for your understanding, and I hope to solve the problem for you. Best regards.