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lilipretty.com (lilipretty.com) has 392 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Clothing & Underwear · Surprise, Arizona
Excellent
Clothing & Underwear · Phoenix, Arizona
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Clothing & Underwear · CAREFREE, Arizona
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Clothing & Underwear · Arizona
Excellent
Showing 272 reviews with 1 star · Clear filters
Kelly P.
If I could give negative stars, I would. Do not order from this company. I had to pester them to ship my order after 3 weeks of nothing after the confirmation. It's been 6 weeks and I am still emailing them as they only sent half the order and the quality is absolute sh!t. Just don't.
Response from lilipretty.comSep 26, 2024
We are sorry for the bad experience. We have contacted you by email to follow up on your issue.
Dominika R.
Ich kann mich nur anschließen! Auf keinen Fall bestellen! Die Sachen haben nicht gepasst - keine adäquate Rücksendemöglichkeit, sondern nur auf eigene Kosten und eigene Gefahr an eine Adresse in China (wer weiß, ob es sie gibt) was so auf der Homepage nicht angegeben ist. Zusätzlich der Hinweis, dass das Geld nur erstattet wird, wenn die Ware dort auch ankommt und nicht am Zoll hängen bleibt. Auf Emailanfrage gab es ein Angebot für 3$ Nachlass - auf weitere Nachfrage maximal 7$ bei einem Bestellwert über 60$. Ich ärgere mich sehr, dass ich vor der Bestellung nicht besser überlegt habe und nach Bewertungen gesucht habe. Als
Response from lilipretty.comSep 26, 2024
We are sorry for the bad experience. We have contacted you by email to follow up on your issue.
Viorica G.
Be aware and don’t buy nothing from them! Pictures on the website are photoshopped. I received an item totally but absolutely total different! Starting from cut and finishing with fabric everything a mess. A chinese cheap dress! it is only good for washing floors with it! Disgraceful 🤮
Response from lilipretty.comSep 26, 2024
Dear, Thank you for contacting us and sharing your feedback about your recent purchase. We understand that you were dissatisfied with the fabric and workmanship of a dress and we apologize for the inconvenience. We strive to provide quality products and excellent service and we regret that we were unable to do so this time. Your review is valuable to us and I would like to address your concerns directly. Can you please tell us your order number or email address? Or you can contact us again by email. Please let me know how you would like to proceed and I will do my best to help you. Thank you for your understanding and I hope to resolve the issue for you. Sincerely,
Andrea M.
Exact same complaints as everyone here. Just wanted another 1 star recorded. Do not buy!!!
Response from lilipretty.comSep 26, 2024
We are sorry for the bad experience. We have contacted you by email to follow up on your issue.
A M.
This is a fraud. They advertise false products. Quality and specs wrong. They refuse to take returns and insinuate that customs on the return will cost a fortune. They offer 3 $ to keep a product for no reason. FRAUD
Response from lilipretty.comSep 26, 2024
Dear customer, Sorry for the inconvenience, could you please tell us your order number or email address? We will contact you as soon as possible and help you solve your problem. Looking forward to your reply. Have a nice day！
Vanessa O.
If I could give 0 stars, thats what I would give them. Read all the reviews first. I didn't, and I was scammed as well. The product received was HORRIBLE. Of course they won't help with a refund, and I have to ship it back to China (even though it shipped from a TX address). It's not even guaranteed because they say it probably won't even pass through customs. Absolutely horrible company. Don't buy from them!!!
Response from lilipretty.comSep 26, 2024
We are sorry for the bad experience. We have contacted you by email to follow up on your issue.
Griff H.
I’m going through what everyone else has said about the products arriving late, not looking like the pictures, expensive shipping, and being offered $8 as a refund for an almost $100+ purchase. I do not recommend purchasing from this seller. They should be shut down and prohibited from doing business with the US. It’s a China based company, using a TX address. Then hiding behind its China location to discourage returns and make it impossible to get refunds. This is a buyer beware — they will not refund your purchases if you do not like them or they do not fit. Plus the material is nearly see-thru and feels cheaply made.
Response from lilipretty.comSep 26, 2024
Dear, I sincerely apologize for the disappointment you've experienced with your order. I understand how frustrating it is to receive an item that does not match your expectations, especially after a long wait. We strive to accurately represent our products, and I'm truly sorry that the dress you received did not meet your standards. I appreciate your feedback regarding the return policy and the quality of the item, and I assure you that we take such concerns seriously. If you're open to it, I would like to assist you in finding a resolution, whether that be a replacement or compensation. Please reach out to us directly, and we’ll do our best to make things right. Thank you for your understanding.
Be N.
Be cautious! The products look different then what’s on the picture of their website, very different! Be aware that YOU CAN ONLY RETURN THE ITSM AT YOUR OWN COST WHICH IS EXPENSIVE BECAUSE THEY ARE LOCATED IN CHINA! I asked to return the item and they offered me $4 for a $22 item instead or I pay for the return shipping, ridiculous! Do not buy from this website!
Response from lilipretty.comSep 26, 2024
Sorry for the inconvenience, could you please tell us your order number or email address? We will contact you as soon as possible and help you solve your problem. Looking forward to your reply. Have a nice day！