Lighting By GregoryReviews of lightingbygregory.com

Overall it was good but it took way too long and too long to inform me about the delay.

Product selection is excellent. Service is fair. You need to know exactly what you want before arriving there. Do you research beforehand or you may end up with the wrong items for your specific project. No return policy is terrible.

Upgrading our bedroom lighting at the store was a seesaw experience. They helped us find and select exactly what we wanted. But then didn't have either item. Ended up with something but not as good as what they sold us on. Might have gone to another store if we had known how the story would end

I bought two ceiling fans with built-in LED lights. The weren't on the floor, so we special ordered them, without ever having seen them in action. After hanging the first, I noticed that the LEDs strobed. When I called Lighting By Gregory, they told me to call the manufacturer, which I did. The manufacturer told me to switch out the receiver and the light bulb, which I also did, but it still strobed. The manufacturer also said if it still strobed after doing those switch-outs, I should bring it back for a refund... which I also did. None of this how I wanted to spend my time, but keeping a strobing light wasn't ok for me. I had a bit of friction returning at the Lighting By Gregory because with all the ambient light it was a bit hard to see the strobing, but not impossible. It took a mildly raised voice to get my point across. They didn't want to take it back because it was a Sunday and they couldn't confirm with the manufacturer that they said the fan would be refunded, and if it wasn't refunded, then they would lose the cost of the fan, which had already been hung so couldn't be resold. In the end, they gave me store credit for the full amount of my purchase, which was the right thing to do, but it felt a bit too hard to get there to me. Unrelated: this place has a great selection of ceiling fans.

LBG has an excellent selection of contemporary light fixtures. The sales staff are not good. They did not tell me that the light fixture I purchased required a low voltage dimmer. They also charged me for shipping to New Jersey vs free shipping on the web site. I had to call twice to get a refund for the shipping cost.

When the wrong fixture was received after a 7 week delay, I called LBG and spoke to Desiree, both as an online sales rep and as a customer service rep. Both times she was surly, argumentative, and one of the most unpleasant persons I've ever encountered who was representing a company. My second experience was with Norray, a consummate professional, who was polite, a good listener, and she returned calls as promised. She rectified the problem in a congenial manner, apologized for the initial experience I had with Desiree, and kept in touch with me until my refund was charged back to my card as promised. Desiree needs some lessons in appropriate customer service. Perhaps Norray can give her a few tips. If my only experience with LBG had been with Desiree, I would never do business with that company again.

I found what I needed easily on the website and it was easy to order. The problem I had was it took so long to get to me.

I ordered a bronze Pablo lamp through Gregory Lighting. They sent a silver lamp instead. Unfortunately, when it arrived, I wasn't home to catch the error. To surprise me, my husband unpacked the lamp and got rid of the packing materials.....now I'm stuck with a great light that matches nothing in my home! Attention to detail appears to be waning at this once great supplier.