LightingbugtechReviews of lightingbugtech.com

I would strongly caution anyone considering buying from Lighting Bug Tech. I purchased one of their Deluxe Tesla ambient-lighting kits based on claims about brightness, color consistency, even illumination, customization, included components, installation time, warranty support, replacements, refunds, and responsive customer service. The product I received did not match those representations. Different sections display noticeably different colors and brightness levels even when set to the same intended color. Some sections have malfunctioned, the illumination is inconsistent, and the system does not operate as the unified, customizable lighting system I expected from the advertising. I also did not receive everything I was led to believe was included. They advertise installation at roughly 30–45 minutes. Multiple professional installers told me that timeframe is unrealistic for a complete installation and that the job requires several hours even for a professional. My professional installation did, in fact, take several hours. Customer service has been extremely poor. I contacted them repeatedly by email and phone over a period of weeks. Emails went unanswered, calls went directly to voicemail, and messages were not returned. I was unable to get an adequate resolution, replacement, or refund for the problems. Most concerning, I have direct evidence that negative feedback is being removed. I personally submitted multiple negative reviews to their website and documented them before they disappeared. I also posted negative comments on their YouTube page, documented them, and later found those comments had been deleted. This is not speculation; I have screenshots showing it happened. In my experience, this company makes claims the product does not live up to, provides extremely poor post-sale support, and removes negative feedback that could warn future customers. I have filed complaints regarding my experience with the FTC, BBB, Competition Bureau Canada, and Nevada Attorney General. I would not purchase from Lighting Bug Tech again.

Ordered an ambient light kit in October which arrived faulty as it simply did not turn on following install. Contacted the customer service who do reply quickly but it doesnt feel like English is their first language. After a lot of backwards and forwards I requested two replacement parts we narrowed down could potentially be the problem. Waited another 3 weeks for replacement parts to arrive and found only one was sent which also did not fix the problem. Contacted them and they insisted they sent both which they did not. Advised me that they would send the other part so I waited another 4 weeks as it was over Christmas, when I didnt receive it I Contacted again to be told it hasn't been sent as they are querying with the logistics company to find the original part that was sent. Another month later they still havent posted a replacement and simply reply please be patient. Absolute useless company avoid at all costs!

Worst company I've ever dealt with. Took months to get my product so they offered a $20 refund that I never got then after finally receiving the product UPS sent me a customs duty charge invoice of $18.50. 23 emails later they still haven't reimbursed me for the customs fee's that by their own admission they are obliged to pay. I've gotten exactly $0 of the $38.50 they owe me. DO NOT BUY ANYTHING FROM THIS COMPANY...

Same experience as the other reviewer. Extremely slow customer service (I'm still waiting for a response) and shipping times. I thought I was safe because the product came with recommendations on Reddit from actual users but apparently the sellers has completely lost the ball on this. Now I'm fighting to get my money back.

I purchased the full kit back in February of 2024, but it was missing an item. I immediately informed the seller, but unfortunately, over four months later, I still have not received the missing parts. Despite numerous emails and messages on Instagram, the seller either promises to send the missing item without following through or completely ignores my messages. Regarding the product itself, it works adequately, but the app is quite clunky. The video instructions are challenging to follow as they are lengthy and the product differs slightly from what is shown in the video. The overall customer service experience has been extremely disappointing. Based on my experience, I wouldn't recommend this seller or their product. In addition, the shipping process took an exceptionally long time, further adding to the frustration of the overall experience.