Lifeway MobilityReviews of lifewaymobility.com

The techs did a perfect job. They are not the problem. The problem is that you are way understaffed so that a lift can be out of order for weeks. These lifts are not vanity items. When they fail, we can be cut off from either our bedrooms or our escape from our house. I wouldn't even consider suggesting anyone buy from you given the poor response time you've consistently offered.

I have had a technician come to my house at least 3 times this past year. The chair lift is always beeping at different times during the day and also in the middle of the night. Each time they said it was a battery. I paid $195 each time for the service call This past week I get a notice saying I owe $95 for the battery that was just replaced. No one ever said anything about a battery fee. The Certificate of completion paper I signed just indicated that I owed $195,which I paid with a check. I don’t feel that I should pay the extra $95 since it was not on the paper I signed and the technician never mentioned an extra fee. I am very angry at this new fee and I do not feel I should pay since it was never mentioned to me or in writing.

Installation was incompetent the chair seat height on the second floor dock is 3" higher than the first floor, 26" to 23". This make it dangerous for me and impossible to use alone. Noel and Donny hid this defect from me. they also gave bad information that was opposite the user manual about the footrest. They set up the trial run with the footrest down and told me I could step on it which I had to, to get into the seat. a loud crack was heard. A very bad introduction. I signed the contract on 9/2/2022. David the salesman assured me it would be installed in 6-8 weeks max, they aim for six. It took 91/2 weeks never heard from David after I signed, he claimed 24/7 service. I reported the problems yesterday no response as yet

We decided to contact Gamburd which is now Lifeway Mobility as we had used them a couple of years ago for a different project and felt they did a good job and were pleasant to work with. However, the most recent experience was awful. The sales staff were good and we received a prompt estiamte, however after that we received no communciation regarding the estimated timeframe for the order. I had to call repeatedly to verify timing, as there was an urgent need for the product. After finally confirming an installation date, the team that arrived for installation did not seem to know what they were doing. There was in issue with the fit of the product and they seemed to not know how to solve it or who to contact. We declined installation, as they could not guarantee it would be solved at a later date, after we accepted the prodcut as is. Then I spent a week chasing after them, trying to get an udpate on the prodcut and a solution as I said it was an urgent need. They did finally install the prodcut and although it's not perfect, it's functional and at that point we were desperate. Fast forward to a month later we get an email saying we are past due and if we do not pay in 5 business days they will send it to an attorney. I paid the full amoutn I was asked for at installation, and never received any other informaiton about addiitonal costs or billing. So was very shocked by the tone of the email, and only giving 5 business days. I paid the amount asked, but the whole experience was unsatisfactory. I would not recommend their services to anyone. I do want to acknoweldge the installer, Denzel who was there on the second installation, was very good and knowledgable.

The chair lift they sold me is a lemon! Mother board had to be replaced twice in one year. Product is unreliable and clearly defective.

Wally and Peter did a great job. They explained all the details on how to operate and what to do in case of a power outage. Also had me ride the lift several times to make sure everything was right they noticed that it was barely touching my hand rail took it apart and shimmied to make sure it was perfect.

Very concerned my elderly Mom charged over $200. to correct your installer's sloppy work. In addition the adjusted work already coming loose - and becoming a hazard (again!) for everyone. Sad. Rest of product seems adequate. Why have your on-site service people be below standards? Sad. Feel my Mom has been taken advantage of. Not told there would be any additional fees related to covering your company's "warranty". Shame!

We had a contract for a ramp rental . We only needed 17 feet, but they found out they didn’t have 6 feet of it. They wanted us to buy it ( 6 feet at over a thousand dollars) for them so they could fulfill the contract. Needless to say we are looking elsewhere!