Lifeway MobilityReviews of lifewaymobility.com

Chair lift would not go up the stairs. Called for service and in less than 1/2 hour determined what it was but didn't have the part on the van. The part takes 10 minutes to install when they get the part in. They want to charge me another service call to come out and install a part they didn't have on their truck. The first service call is for an hour at the rate of 215.00. The 10minute return for not stocking the part is going to cost me over 100.00 more for a return service call. That is very poor customer service. I will not be using them in the future and will let everyone I know to stay away from this company. Buyer beware. Added info 6/6 to your reply. We had the same exact problem happen on the other chair. Part not on van then either. I know from experience it took the service tech no more than 10 minutes to install. I watched him. I felt it was fair that I pay for the part and no service call charge, but you said NO. I even suggested when one of your techs was in the area to stop in, no rush, but No you would still charge the service fee.

Every time I called it went to voicemail. I would leave messages and hours later still no reply. My stair lift kept beeping every 4 minutes. Couldn’t figure how to make it stop. Finally I called the new sales line and of course I got a live person. She didn’t have any luck getting someone for me to talk to. I even called the CEO of the company! Finally a technician called from North Carolina and helped me stop the beeping noise. Six hours of beeping! Get more help for customers! This happened on April 28. The technician came to fix it on May 10. He was so polite and checked everything out. He wasn’t sure what the problem was but gave me his cell number in case I need assistance again.

purchased a pre-owned stair lift - within 30 days return as the user passed away - paid just under $3k, life mobility provided $400...... people were nice, install and removal techs timely and professional -

Purchased a ramp for over $6000 plus labor 30 days later wife passed away tried calling company to re buy but would never return calls or voice mails. Then finally they offer $1000 to come take it back and still have to pay the remaining balance do not purchase from this company

Never use your company or recommend it to anyone we had a schedule appointment for the 17th for my mother's has to be installed we get a call at 2:00 p.m. on the 16th tell me they could do the install because they didn't have the paperwork cuz you're employed your ass person forgot to pick it up name was Casey I had to call and argue so I can get the appointment moved till Friday he tried to push it off until the 23rd never have I dealt with such a rotten company and never will I ever recommend this company

Poor communication and the technician mis-diagnosed the problem.

Loss use of front steps which wasn’t told to me. Had chosen a used unit and at the last minute was told it wasn’t available since I needed it right away I had to purchase a new one.

Once again!!…we called for service because there was something wrong with our chair lift…service came out, after having to call and leave messages…was here for maybe 10mins…said, nothing wrong, just needed to lubricate the chain and left us with a little tube of lubricant and told us when the chair makes more noise constantly then something might be wrong…called and threatened Lifeway Mobility to come back and correct the problem immediately!!…well, a wheel is broken and needs to be replaced but they need 2 people to fix it…waiting again to have this problem fixed…are we happy with Lifeway??…what would you guess???