Lifeway MobilityReviews of lifewaymobility.com

Response from Lifeway MobilityNov 27, 2023

We apologize for the issues that you've experienced with the stairlift. The issues you've experienced are not common, as the lifts we provide and install are some of the most durable ones in the industry. Our local team will continue working with you so that your stairlifts are fully functioning and you can use them as intended. This has already been passed along to our Operations Manager. Please reach out to us directly with any additional questions or concerns - (410) 205-9977

Response from Lifeway MobilityNov 3, 2023

We appreciate you sharing your feedback. We're sorry to hear that your experience did not match the one we strive to provide to every customer. As a company, our goal is to always take the time to listen and understand our customers' unique needs during the consultation. We fell short on that it seems and will share this with our team to prevent it from happening again in the future. The initial appointment had to be rescheduled because our consultant had been under the weather. While we did call to see if we could move your appointment a second time, we ended up keeping it as it did not work with your schedule. The stairs in the home were unfortunately not suitable for a custom curved stairlift from the manufacturer that we work with due to space constraints. We apologize that we could not offer a better solution. While we wish we could have provided a solution for your mother that worked for her mobility needs, we're glad to hear you were able to find one that will improve safety on the stairs for her and make her life easier. Please don't hesitate to contact us directly. with any additional questions or concerns.

Response from Lifeway MobilityOct 26, 2023

We appreciate you taking the time to share your feedback. We're sorry to hear the bed assist rail was not installed at a location that works well for you. Someone from our local team will be in touch today to see how we can adjust it for you. Thank you for choosing Lifeway Mobility. We hope you'll consider updating this review after we come out again.

Response from Lifeway MobilityOct 9, 2023

Thank you for taking the time to submit a review. We apologize for the delay. The part needed after our service visit on 10/2 has not yet been received from the Manufacturer. Our local team will be in touch to provide an update today, and we're not charging for the service visit. Sorry for the inconvenience. We'll continue to work to ensure the lift is fully repaired and fully functional. We hope you'll consider updating your review after we have a chance to install the part.

Response from Lifeway MobilityJun 27, 2023

We appreciate you taking the time to share feedback on your positive experience with Bill. However, based on your feedback, we think you may have entered 1* rathern than 5* on accident :)

Response from Lifeway MobilityJun 11, 2023

We're sorry for the inconvenience and that it's been so difficult to get a hold of someone for service. This does not match the 5-star experience we strive to provide to every customer. We've passed this along to our local team for assistance.