Lifeway Mobility Reviews | Read Customer Reviews of lifewaymobility.com

Lifeway Mobility Reviews | Read Customer Reviews of lifewaymobility.com

Lifeway Mobility reviews

Showing 47 reviews with 3 stars · Clear filters

Ellen
Aug 29, 2021
Our installation was postponed twice
Our installation was postponed twice! The first time, the technician had called out sick. I had to repeatedly call to try to get a new date. The second was postponed because during pre-assembly at the shop, parts were discovered missing. They ordered and over-nighted the parts. Finally, the stair lift was installed Friday (but even then they were late getting there). The installers were courteous and did a great job. However, it was frustrating that there were so many delays.
Response from Lifeway MobilityAug 30, 2021
Thank you for taking the time to submit your feedback. We're sorry about the delays in getting your stair lift installed. This is not the norm for us, as we've been short-staffed, but are doing our best to accommodate all customers the best we can. We strive to provide a 5* experience for all of our customers and apologize that we fell short of our goal. Please don't hesitate to contact us should you have any additional concerns or questions. Thanks for choosing Gamburd/Lifeway Mobility for your stair lift.
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Valued C.
Jun 18, 2021
Thankful
I was excited to see them come out to replace the wheelchair lift sooner than I had anticipated. It would’ve been nice had I been notified first but it’s done now and I am grateful! They did it in one day and the newer model is nicer and much more quiet. I am happy to have a functioning and reliable lift again.
Response from Lifeway MobilityJun 18, 2021
Thank you for taking the time to submit a review. We appreciate your feedback and apologize for not reaching out to confirm the date of installation. We're glad you are satisfied with the newer model of the wheelchair lift!
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Valued C.
Jun 10, 2021
Mike came & did the repair to the lift
Mike came & did the repair to the lift, so it is working again! He is a nice man & goes about his work to solve the problem. I sprang something on him with our phone system changing over to digital from analog, so asked him to program the phone with the correct number in it. He reached out for help from the service that assists with the phones in the lift. They told him that a part needed to be purchased in order for the digital platform to work. We are waiting for a solution to this problem. That's why I gave it a 3 star review.
Response from Lifeway MobilityJun 10, 2021
Thank you for taking the time to submit your feedback. Unfortunately, there are times where a specific part is needed to solve the problem that's preventing the lift from working properly. We hope you'll consider re-evaluating the star rating after the part arrives and the follow-up service call is scheduled. We will have your lift back in working order very soon.
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Mori K.
Oct 20, 2020
After signing the contract
After signing the contract, I had to call several times for scheduling the time for installation. They changed the times two times. Finally they installed the stairlift. They could not keep their word as advised before the signing the contract. The stairlift is working fine right now.
Response from Lifeway MobilityOct 28, 2020
Thank you for taking the time to submit a review and for your feedback regarding installation. We're sorry that we had to reschedule the install. Unfortunately, we were shorthanded at that time and had an overflow of stair lift installations that needed to be scheduled asap due to the pandemic and partial lockdowns. We did our best to accomodate by scheduling your installation on a Saturday. Normally, our technicians only work Mon-Fri. Glad to hear the lift is running smoothly for you! Please don't hesitate to contact us in the future should you need any assistance.
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Matt S.
Dec 18, 2019
Issue has been resolved
After posting a negative review about one of their subsidiary companies (EHLS), Lifeway Mobility made every effort to remedy what was a very long delay in the proper installation of a residential elevator at a friend's home. While I believe the initial one star review was warranted at the time (for EHLS), I give the folks at Lifeway a lot of credit for addressing the issue once I brought it to their attention, rather than only dealing with the project manager from EHLS. Thanks to the Lifeway team for stepping in and assisting in the resolution of the issue in short order - and special thanks to John B. for being so responsive.
Response from Lifeway MobilityDec 19, 2019
Hi Matt, Lifeway Mobility strives for 5-Star service and we're sorry to hear about your friend's situation. Your feedback will be shared with the Extended Home Living Services team and we will make every effort to resolve the situation. John Burfield Lifeway Mobility [email protected] Update: Matt, We sent a technician out to the home to service the lift this morning. He was able to identify the issue with the lift and had it running shortly after. We will keep an open line of communication going forward and will offer additional support if needed. Again, we sincerely apologize for the inconvenience this caused for the family. Regards, Lifeway Mobility/EHLS Team
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Bent J.
Sep 11, 2019
Machine worked one time and then broke
Machine worked one time and then broke. Had to wait 6 days before someone fixed it.
Response from Lifeway MobilitySep 11, 2019
Brent, Thank you for the feedback. Since Lifeway services all of the equipment that we install, this can sometimes lead to wait times that are longer than usual. We apologize for the inconvenience. If our service technician was not able to solve your issue, please contact us at 860-292-1111 or online at www.lifewaymobility.com. Regards, The Lifeway Mobility Team.
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Orland Park S.
Mar 15, 2019
Less Than Perfect Installation
Very expensive. My installer complained a lot about my home being on the second floor. I needed adjustments after initial installation. Very noisy and scary when chair glides over a seam in the rail.
Response from Lifeway MobilityMar 19, 2019
We apologize that you did not receive a 5-star experience. We've shared your feedback with our team to get this taken care of and improve our customer service. In addition, we'd like to offer you a free planned maintenance visit. We will reach out to you to get this setup and can answer any other questions or concerns that you may have at that time.
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