Lifeway MobilityReviews of lifewaymobility.com

I wish to express my deepest thanks to installers Ivan C. and Erik V. for their multiple efforts to install a stairlift in a house where the attempt should never have been undertaken without “absolute”certainty and precise measurements that it would be “fit”. I appreciated Erik and Ivan’s expertise and “honesty”. I would rate them 10 stars if possible. Unfortunately, they have to follow company orders which is the reason for the one star rating. Response: My husband's safety is paramount. He suffers from severe aortic valve stenosis and peripheral neuropathy. Heart failure combined with extensive mobility issues make injury from an object extending into the hallway, even in what you choose to refer to as a “bit” is life threatening. I had previously made known the reasons for my concern over my husband’s welfare to team members. If you need verification of the severity of my husband’s condition, I would refer you to his cardiologist Jon Kim, Kaiser South Bay. I have precious little time left with the man who has been the love of my life for 43 years. I am his wife and now his caregiver, an extremely stressful role. Under the circumstances, I could not accept a product I deemed not just “unsatisfactory” but dangerous. I reject your diminution of this situation. I hope none of you ever find yourself, spouse, or family member in a similar situation.

We had a lift installed but it was not secured properly. The unit tipped away from the house slightly so that the door dragged on deck and would not close all the way so the lift would not operate. Technicians came out six times and each time accused me of operator error. Only when my friend identified the problem and pointed it out to the technician was it finally fixed. We were charged over $300 in service fees. If it were not for my friend finding the problem, and being there to show them, I think it would still be malfunctioning. If you are an older woman, I suggest that you have a technically savvy friend be there when the technicians come out, or be prepared for the technicians to blow off your complaints as you not knowing how to operate the unit.

It is totally ludicrous that we were charged $250 for this visit. That is what I call highway robbery.

Accessible Systems charged my elderly (94 & 92 years old) parents $250 for under a 5 minute service call. They wouldn't consider lowering the price for them even though the service man himself suggested a call to the company would help. The service a company renders is just as important as the product, and this company seems willing to take advantage of elderly clients. We may have looked further before choosing Accessible Systems if we had to do it again.

The installation went good , but, after that the billing and hidden charges came in. During installation an additional piece was needed above and beyond the original quote--more money-ok, I get this , easy to miss something . So the agreement was to pay 6 months in advance and 260+ a month after that if needed, forgot to ask if theres a refund if used less than 6 months, apparently not. So the an additional 87 $ charge shows up after the agreed 6 month fee , with no good explanation why. So after 5 months When I tried to have the ramp returned , they would not come and remove it untill the unexplainable 87$ charge was paid, didn't seem to matter that I was done a month earlier and offered the whole months rent in exchange for the mistery charge. Needless to say I'll not use them again

One star! This company has no emergency service repair assistance. One of my four newly purchased stairlifts has needed repairs twice since the June 24th 2024 install. My 93yr old parent had to walk down one entire flight of steps on Saturday July 6th because a chair wouldn't move and NO ONE from Lifeway Mobility is available to service a client on weekends, nor within a day to day weekday need!!!! Totally UNACCEPTABLE for a MOBILITY company! Then on Wed July 17th the one service representative Ive had, came back out and advised that a new chair was needed after failed attempts to resolve an issue with it. He said he'd call and return with one by the next day or two by July 19th. Then I called the company the following week on Monday, July 22 because he didn't call nor return. Was told he was out on vacation until Wednesday July 24th and he'd call me then. We'll NO FOLLOW-UP CALL from the company nor him that entire week. I HAD TO CALL THIS COMPANY YET AGAIN THE NEXT WEEK on Monday July 29th TO INQUIRE ABOUT THE NONE RESOLVE AND NO COMMUNICATION from them about it!! THEY COULD ONLY ASSIGN ME A REPAIR DATE WED AUGUST 7TH!! My parent had a medical issue on Tuesday, July 30th, and because the one chair lift was still stalling, I became necessary for them to be carried down the flight of stairs to leave the house!!! THE IS RIDICULOUSLY USELESS AND UNRELIABLE LACK OF CUSTOMER SERVICE FROM A SUPPOSED MOBILITY COMPANY!!! * Additionally, I was informed that if I called another company to do any repairs to the BRUNO stairlifts they'd installed, that would VOID MY WARRANTY!!! REALLY LIFEWAY! Never expected this type of service deficiency and the sales representative should have explained such a detrimental potential issue!! DO NOT USE THIS COMPANY! THEY ARE TOO UNDERSTAFFED AND HAVE NO EMERGENCY REPAIR SERVICE! I'M VERY😠

My dad engaged with this company to get a stairlift due to mobility issues. Angie Knarr was nice and spent time answering all my dad’s questions. When my dad gave the go ahead along with a check to cover the deposit everything was set to go until Angie came back and said the stair pitch was too steep for their product to be used safely and cancelled the order. Fast forward to today and my dad has still not received his refund for the deposit. He has had several conversations with Angie and then she gave him Mike French’s contact info because he was the one to authorize the refund. After more than one conversation with Mike by my dad and myself, still no refund. I would not recommend this company because of their questionable business actions.

I bought a new straight stairlift and it was installed 5/10/2024. Eric installed the lift and used the socket next to the stairs to plug unit. The stairlift stopped working 2 days later then started again. Obviously using the battery. On Saturday 6/1/2024 I had to call an electrician because my refrigerator, and all electrical appliances and outlets stopped working in the living room, kitchen and dining area. The socket was burned out where Eric plugged and drilled. We were at risk of an electrical fire. We smelled the burning but didn’t know where it was coming from. The electrician replaced with a new socket. Send someone to check I have the burned socket here. Please respond back