Lifeway MobilityReviews of lifewaymobility.com

We have had our stair lift for a little over one year. We have had to have a technician out twice twice when the chair has broken down. The last time we waited seven days to have it “repaired“. We were told that the motherboard needed to be replaced. However, it would work for a period of time. That period of time was two weeks. It is now again, not functioning at all and again we are told it will be another five days for us to get service. Now it is out of warranty, and we will have to pay for people to fix something that should’ve been working all along. If I didn’t need the stair lift, we wouldn’t have bought it. Very disappointed.

We purchased a new lift on December 23 of last year for our elderly mother. Recently, we began experiencing problems with the lift. We noticed it was not working last week and attempted to call to have someone come out and inspect it. We understand the holiday timing, but even after that, we tried several times to schedule an appointment and were unable to reach anyone. However, when we called as if we were a new customer interested in purchasing a lift, someone answered immediately. To make a long story short, this company is very responsive during the sales process but becomes unhelpful once an issue arises. When we finally did receive assistance, the appointment scheduled was an entire week out—despite us explaining that our mother is elderly and her bedroom is upstairs.

I am writing to express our continued frustration with the stair lift we installed. Despite the technician replacing both remotes, we are still experiencing issues. Since the installation, there have been persistent problems with the lift, which is particularly concerning as my father-in-law is a dialysis patient and cannot stand to keep pressing the remote for the chair to come down. This situation has been very frustrating for him and for our family, as we installed the system to provide him with convenience and ease.

The UP Stairlift was installed on 9/26/25 and I then determined that the seat and the footrest cannot be adjusted for a shorter stature person. Second, upon installation the installers encountered difficulty demonstrating the stairlift. The joystick on the armrest would not move the chair up and down the stairway. It was determined they would order and replace the defective joystick so I had to use the 2 handheld remotes until the joystick was replaced. Used the stairlift 4 times. When I called for the stairlift to come down from the second floor, I was unable to get the stairlift to transport my husband up the steps. The result was he had to crawl up the stairs to get a shower. I reached out to Lifeway on Saturday morning 10/11/25 but I didn't receive a callback until Monday morning 10/13/25. In the meantime I emailed the sales person and the installer who left his business card. The email to the installer bounced back as he no longer worked for the company and the helper installer reached out to me on Monday morning. I followed his instructions but the stairlift wouldn't operate. Earliest appointment available for repair was Thursday 10/16/25. Shane came along with Eric on Thursday and after 4 hours of reconfiguring the rail and speaking with a rep for the UP stairlift company it was determined the seatbelt was defective interfering with the operation of the chair. They also told me it wasn't the joystick on the armrest. Long story short. They had ordered a new seatbelt assembly which they will have to return and install at a later date. My husband was now able to now use the stairlift with the armrest joystick but his legs dangle (which is very painful for him) because he cannot reach the footrest. I think you should measure your clients inseams or make the seat and footrest adjustable as not everyone is over 5 and 1/2 feet tall. This and the speed of the unit make it a lot to be desired. I purchased the UP Stairlift because it had some features necessary due to the configuration of my stairway but the seat issue is really disheartening. For $16000.00 I expected better. Pat Cocozza

We put two Bruno stairlifts in our home so that my 90 year old husband could have access to the entire house. The one going up from the main level stopped working after using it twice. My husband was stuck upstairs and could not leave the bedroom. Lifeway Mobility could not get a technician in for several days in spite of the urgency of our request. We had to call the fire department to help us. When the technician came, he had to remove the chair and replace the mother board. Now the chair to the basement level has done the same thing. Again, Lifeway was unable to schedule a visit for several days. Obviously, the purpose of the chairs were to give my husband some semblance of independence and safety in his home. This has not happened and the shortage of manpower and parts make it impossible for a timely repair (which, in my opinion, should not be needed on new units ).

If I could choose zero stars I would. My parent’s chair broke for the 3rd time and currently has been broken for 3 months!! Repeated no shows for service, no one answers a phone. What a pathetic customer service!! Do not use this company!!

The chair lift stopped working on July 22d, three months after installation. I called Lifeway Mobility the next day and, after talking to two people, the best I could do was get a service appointment for August 1st. That would mean going without the chair for 10 days when my pulmonary fibrosis makes climbing stairs very difficult. But it gets worse. The service appointment was subsequently put off to August 15th and then, today, to August 28th.

Bruno Stair Lift does not work properly. It slows down half way down the stairs. Lifeway does honor the warranty, but they have been out 3 or 4 times to fix the problem ans each time the Lift works when the technician is here and stops working after he leaves. Sometimes it works once or twice but always stops working. I have requested my money back if they can't fix it this time.