Lifeway MobilityReviews of lifewaymobility.com

I researched on line for a ceiling track system in the valley beginning in February which is when I contacted Lifeway Mobility. I was looking for the brand “Sure hands “ because if you had upper body strength it would some independence and the ability to use the shower and toilet by ones self without a Hoya lift. A technician came and accessed my living area drew out plans and assured me that he could get the “Surehands” because he had been to Colorado and was able to get what I wanted. A contact was signed and a sizable down payment was required. This was April. I was promised the installation would happen in May. Months passed silence from the technician. In June, finally I called directly to sales of Lifeway Mobility and found out the technician that sold me the system had moved on! I then called the Surehands rep and found out that Lifeway was not authorized to sell Surehands or authorized to claim it could get it. I have cancelled the project with Lifeway and I’m still waiting for a refund of the downpayment. What a waste of my time!!!! This is July. I’m going with Lift & Care Specialists out of Tuscon who have the actual Surehands. Greg is the ONLY authorized dealer in the state of AZ. If you need transfer help, want a bit of independence and have upper body strength. He will come out and give a demo to be sure it works for you.

Lifeway Mobility in Raleigh, NC is totally unresponsive to calls for service. Since the lift will not go down all the way, it is useless. This issue has gone on for over 5 months. Installation in November, unit did not function. Replacement part in December, unit worked as expected. Starting in February, unit would stop short of full lowering down, unable to open lower door. Started calling Raleigh office and never received return call after multiple attempts. Why would the service requests never get a response? UPDATE: Lifeway Mobility has contacted me to schedule a technician to fix the issues with the VPL. If all goes well, I will revise my opinion of the company.

We are totally dissatisfied with the the service this company has given us. When we finally had the ramp installed it was not fully completed providing accessibility for a wheelchair. Calls and texts to the main number, the scheduler, to check on parts that should have been available to begin with have been unanswered or responded to. We are very disappointed and expected more from previous reviews.

I had a signed contract and had put a deposit down for grab bars to be installed in my home prior to coming home from a hospital stay. Unfortunately, the job was cancelled shortly before I was to come home because it was determined that it was too small of a job. This left me at quite a disadvantage as I would have been coming home with no assistance devices. The sales rep knew what the job was at the time I signed a contract and put money down. This was a disappointing experience .

DO NOT BUY FROM THEM!! We had a chair lift installed on Monday, February 16th, less than 24 hours later our father passed away, without ever using the unit. It’s brand new! We paid over $5000 for the unit. I called them on Tuesday afternoon, after the initial shock of our Dad dying , in the hospital, where he had been since 2/14/26, to ask them to come return the unit. They stalled me off until 2/20/26 and then offered us a $500 refund to remove it! Talk about unethical!! This is extremely poor customer service!! We all know they will turn around and sell it, again, for $4500-5000! I was fine with a restocking fee, but not I Over $4500! It’s absolute garbage that this is how they choose to handle it! I am disgusted by their complete lack of empathy! Even car dealers allow you to return a car! UPDATE: We had no problem with a restocking fee. The rails are not $4500! Even with the "custom" cutting of the rails, the chair lift, itself, can be resold, and we all know it! Nice try! NO ONE HAS USED THE CHAIR, except your installer!

We purchased a home with a Lifeway Mobility Chairlift. It has been like pulling teeth trying to get anyone to help us in the service department, the sales rep will only text us refers us to service, and our voicemails sit. When we call customer service they are very friendly to forward us to the service department who has no sense of urgency to return our calls. This lift is unusable and there is no accountability to address our issue. The equipment is quality- our issue is spare key- nobody seems to know how much it costs to order one and they can’t tell me when it will be in stock. I would advise against using this company. Despite all its awards and ratings- it’s the exact opposite experience I have received.

Lifeway Mobility installed a brand new "Harmar Up" lift in our home on Dec 2. Despite being brand new, it needed a series of service appointments and parts repair until it was finally workable on January 19th. That's 7 weeks. When it initially didn't work I reached out to Lifeway. I reached out 6 times over two weeks before receiving a response from the branch manager. I chose the "Harmar Up" over the Bruno model also quoted by Lifeway as it is a modular unit (not custom) and could be installed quickly. My mother (92 years old) was returning home from hospital and rehab. Her recovery was significantly impacted by the lack of a stair lift. I initially asked about a return of the substandard product but was told to "wait and see" if they could fix it and if not they would "consider" a return and refund. One caveat: ALL of the service technicians, as well as Michael the service manager and Lisa the scheduler, were kind, competent, and empathetic. I can not say the same of others at the company. *UPDATE Thank you for taking the time to respond. For clarity: The carriage replacement was not offered as a "short term solution" nor was it offered as a couple of options. It was just simply the next step in the fix. I was at no time offered another option other than fixing the unit. It was the final fix to the Harmar Up after 7 WEEKS. It was myself who suggested the possible return and credit toward the Bruno (the more expensive Brand that I had initially been offered) It was not a solution offered by Lifeway but was suggested by me. I was told it could be "considered" if I continued to be unhappy with the HarmarUp after the carriage was replaced. But that I needed to first wait for the replacement. This was after my initial queries for a refund during the first weeks of it not working were not accepted. I would have been happier if that solution were offered immediately or my request for a refund were accepted during the first weeks of breakdown.

Poor attitude from the installer. Didn't try to find a solution to the installation problem. Was unprofessional rude and useless. The Representative who came out to sell the stairlift had assured me that could do ABC/XYZ flat out lied. Do not under any circumstances use this Company!! They didn't even clean up after installing the lift . Another assurance told to me by the representative. Nothing but lies!!