sunflower
Disappointed
If you wish to be frustrated, disappointed, upset, waste your time in endless backs and forwards with customer service agents that are incredibly difficult to deal with then Life Advantage is the one for you! This is a network marketing company, where you deal with an independent consultant and the Life Advantage customer service. The email address on their emails and website is incorrect meaning that these emails bounce back to you. The only email address that works is support@***.com but don't be surprised when the agent responding answers your email with something completely unrelated and ignores your query. Requests to escalate will not assist you either. If you choose to call them, they put you on mute with no warning and ignore you. Then after 10-15mins they hang up on you. This has not been a one off experience for me, every touch point with customer service has been awful and they love to contradict each other. To quote Life Advantage your consultant is unable to assist you with your queries and you must go through their customer service as "consultants are not employees of Life Advantage" and therefore there are privacy rules restricting them from helping you. I have been sent and charged for goods that I didn't request. I have been charged full price for goods that were meant to have credits applied. Be warned their monthly subscriptions send goods to you earlier, resulting in you receiving them every 3 weeks.