D J.
Don't hire Lifetime. This was our experience.
We hired this moving company to move us from AZ to FL. This has not been a good experience at all. The majority of our furniture was damaged so bad, it looks like garbage now. I have tried to get them to respond to my emails and they are missing and non responsive and take multiple weeks to get back to me- if they do. We have items missing as well. This has been the customer service since I paid them. I have moved across country before with another moving company and nothing was damaged. I am shocked at everything being ruined. They told me they would pay 60 cents per weight on the damaged items but this does not even begin to cover it as we have pricey items that were new and in perfect condition. We have dark brown dressers with pieces out of them, dressers damaged on the top, expensive crystal lights completely trashed, childs bedroom furniture with holes in it and white carved out of the paint. Chairs torn, glass kitchen table now covered in scratches and our buffet table- that I had made and shipped from Italy trashed as well. It doesn't matter how much you save with this company when they trash everything. We paid 16K for a move when we should have sold our furniture and bought it all over. We would not have taken such a huge loss of almost 30K now.
Response from LIFETIME MOVING & STORAGEApr 26, 2019
Thank you for your feedback. Please contact us with your name on the contract and speak with our claims department. A claim adjuster will walk you through filing your moving claim for fast and fair resolution.