Kirk M.
Nightmare delivery experience.
The delivery experience was a nightmare. It was to be delivered by a 3rd party who called, and I explained that this was a residence. They tried to deliver with a full size 18-wheeler without a lift gate or fork truck and when they realized it was a residence left without contacting us. There note to Home Depot was that we were not home. Our tub now was nowhere to be found. It took 3 weeks and multiple interfaces with Home Depot before it was finally located and then delivered to our Home Depot store. When Home Depot delivered it, it was the incorrect tub. Home Depot picked it up and another week went by before our tub was again located. The correct tub was finally delivered 3 months after the order date. Additionally, the rough texture of the tubs surface makes it difficult to keep clean.
Response from Lifesmart OutletDec 15, 2023
I am sorry to hear of your experience with Home Depot and your Lifesmart spa. We are not connected to Home Depot in any way; however, many Home Depot customers come to us for help when they need someone who knows the spas and the delivery process. Unfortunately, we do not have access to HD records, not the ability to fix their freight issues; however, we can be a great resource for spa questions or help you connect with the manufacturer, if needed! Don't hesitate to let us know if we can help you with your spa! The LifesmartOutlet.com Team