Lifesmart OutletReviews of lifesmartoutlet.com

Response from Lifesmart OutletMay 9, 2025

I am sorry you are having such a difficult time understanding that we are partners with Watkins Wellness, and we made sure you got two (2) OEM filters for the aftermarket filters you ordered. We indeed sell thousands of the aftermarket filters and have not the issue you were experiencing more than two other times...and adding more water resolved those issues. Our goal with the feedback we requested was intended to provide troubleshooting and feedback for the aftermarket manufacturer, as we do not want to sell a product that does not work. We appreciate your willingness to help us gather the information, which we collected after we had already shipped the OEM filters. We appreciate your feedback, again!

Response from Lifesmart OutletJul 15, 2024

Hello, Rebecca! The covers are listed that they have a 7-8 week production time before shipping. You should have also gotten notice from me right after your order reminding you of this lead time. Your order should ship soon, and we will email the tracking information as soon as it is available! Give us a call if you have questions or want to check on the status...thanks, The LifesmartOutlet.com Team

Response from Lifesmart OutletJul 3, 2024

I am sorry to hear about the issue you are having with your spa. We are not the warranty holder for the spa, as that comes from the manufacturer. Based on the listed name, I cannot find a record of your order; however, we may be able to help you communicate with the manufacturer. It is one of the benefits of working with out team, as we will walk with you through the life of your spa to try to help provide the best experience we can. Unfortunately, we don't always have the desired response, but we will help where we can. In this case, I have heard of this flexing of the spa material to bow out and have helped some people get a warranty replacement, but the manufacturer ultimately has to make that decision. It does not impact the integrity of the spa, but it can be undesirable, for sure. Thanks for your feedback, and I hope you are able to get a better response from the manufacturer...the LifesmartOutlet.com Team

Response from Lifesmart OutletJun 20, 2024

I do apologize that you did not understand the Terms & Conditions; however, all cancelled orders have a 3% processing fee. This is posted clearly in the Terms & conditions, and those Terms & Conditions are required to agree to before you purchase. Our company does not benefit at all from this fee, and we still lose more on your cancelled purchase than the fee covers. We work hard to be as clear as we can be, but we understand your frustration...thanks, LifesmartOutlet.com.

Response from Lifesmart OutletApr 30, 2024

Thank you for taking the time to leave a review on LifesmartOutlet.com! I am very sorry for the issues you had; however, the warranty is clearly posted and should not be a surprise. It sounds like it was great until you had an issue with the jets. I would think there is a bigger issue of maintenance happening for that many jets to go bad all at once. I am sorry you paid someone that much money to not do any work. The jets simply unscrew from the body of the spa to replace or tighten. I would think a $75 service call would max if he was not going to fix it.

Response from Lifesmart OutletApr 30, 2024

Thank you for taking the time to leave a review on LifesmartOutlet.com. If you simply cancel your order, we are still charged the processing fees for the payment (usually about 3%), and then when we refund your cost, we are charged another processing fee (not as much, but the total cost is well over 3%). We have this posted clearly in our terms and conditions, which are required to agree to before making a purchase. I am sorry you did not see that in advance, but we appreciate you sharing so that other customers understand the terms of the sale.

Response from Lifesmart OutletMar 14, 2024

I appreciate the awareness that all cancelled orders are subject to the 3% processing fee, which is clearly posted in the Terms and Condition required to agree before your purchase. Not only do we get charged the processing fee for your original purchase and do not get refunded that fee, we have to pay an additional fee on the refund we provide to you. The 3% does not cover the expense we are charged, which is why we have the terms posted for your awareness. I am sorry for the fee you incurred, but we do not hide any of the fees or costs for purchasing or returning products. Thank you for sharing your review, as we want people to be aware and understand! Thanks, the LifesmartOutlet.com Team

Response from Lifesmart OutletMar 1, 2024

Thank you for sharing your review with LifesmartOutlet.com. It is important to understand what you are buying when you buy a spa. As I understand, your damage was clearly not coverable as a warranty repair; however, the manufacturer sent the parts and still covered a reasonable amount of labor, simply out of good will. We further provided some free accessories as compensation, because we definitely understand your frustration. Your spa should have no problem maintaining 104 degrees temperatures in any environment, as long as the cover is properly sealed and the air valves are fully closed. It is only expected to heat at about 3/4 degree per hour, so it does take time to recover any heat loss (and will lost heat faster in freezing ambient temperatures). As an investment property, many guests do not understand how the tub works, so it is worth investing in a hard-wired, 230V spa (or at least providing clear instructions for use, along with being responsible for damage to equipment). We are here to be a resource to help you think through your spa needs to get you in the best option. If you are looking for the cheapest model, it will not perform like a premium model spa. Sincerely, the LifesmartOutlet.com Team