Life's ButterReviews of lifesbutter.com

Made a purchase and no email confirmation about my order being shipped and can’t not reach anyone via telephone etc. After 8 days I cancelled

I just arrived back this past Monday after being out of the country. My package was marked as delivered on May 30th, but I never received it. Before contacting Life’s Butter customer service, I took the initiative to reach out to USPS, spoke with my neighbors, and even posted in our community forum to see if someone had received my package. Unfortunately, I had no luck. After waiting a few days, I decided to contact Life’s Butter. I found their customer service to be lacking. I spoke to a representative named Simeon, who continually reiterated their policy, stating that it had been almost three weeks since delivery. I understand the time frame, but had I known that my package hadn’t been delivered while I was overseas, I would have contacted them sooner. Had I just jumped on Monday when I returned, and not done my due diligence in checking with USPS and neighbors prior to reaching out to customer service, I would have been turned away to do so because that was the first thing Simoen asked me to do. I wasn’t even asking for a refund; a simple offer to send me one bottle of the two I purchased would have been appreciated. I genuinely wanted to try this product. If they ship out products and want to wash their hands clean once it leaves their facility—acknowledging that human error can happen—they should consider offering an insurance option for customers in the event of unfortunate situations like this. Very shady business ethics.

Placed an order with this company, Life's Butter, on June 15, 2024 for the amount of $72.28. As of June 27, 2024 the tracking shows that the order has not even left their facility. I attempted to call this business however the number would not accept calls because they are apparently restricted according to the automated message, then it disconnects. I attempted to chat with someone however was ignored for several minutes until I stated I would be disputing the charges then one minute later someone came on then proceeded to ignore me once again when I stated I wanted a refund. Either this company is ran extremely poorly or this company is an outright scam. I'm leaning toward scam since there is no way to make contact and their customer service number is invalid. Buyer be warned!

March 22, 2024: - I purchase 2 tubes of cellulite cream. $118.98 April 8, 2024: - Thirteen days later, I still have not received the product. - I logged into my account to track and it says it was delivered but did not provide a specific date. - I emailed customer support April 9, 2024 - I log into the sight to double-check the tracking delivery date. It was no longer avaialble. - I started a chat with an online with a robot. As of an hour ago I am still waiting for a reply. - I will be contacting my credit card company. Regardless of how good this product is BUYER BEWARE! Good customer service is one reason I stick with companies. THIS COMPANY DOES NOT HAVE GOOD CUSTOMER SERVICE, IS NON-COMMUNICATIVE, and, IS NOT TRUSTWORTHY.

Not off to a great start…just as previous reviewers, I ordered on 3/19 (current date is 4/2) and still not word on status. I emailed them inquiring about my order, and nothing. I am currently set up to do monthly auto ships, but based on the experience so far, I’ll be cancelling that today. I also find it odd that they took payment for a product they haven’t even shipped, most companies only take the payment once the item has shipped. I’m really hoping my situation turns around and I’m not fighting to get a refund for a product that they never gave me.

I have not got my order in over a month with no emails no response whatsoever. Phone doesn't work and now out a lot of money. This is crazy how I have to literally write a bad review in the hopes they will respond back to me. If u get this life's butter send a message to everyone's email that have blown up your site and give a good phone number...oh and btw this was my fiance's bday gift (one of em) Sad and disappointed

It has been 9 days since I've placed my order and I have yet to hear from the company at all - I received a confirmation email and that was it. My order has yet to ship and when you try to get in contact with someone via the website you sit there for 20 minutes with no response. I was so excited to use this product and now I'm worried it's just a scam, don't waste your time or your money. UPDATE: the order was delivered nearly a month later and products were missing. Impossible to get in touch with the company, I've disputed the charge with my credit card company.

If I could give no stars I would! I have tried and tried to contact someone to help me on an order I am trying to place with a coupon that was sent to me and there is no way to speak to anyone!! The phone number that is listed for Life’s Butter doesn’t even work! Very frustrating!! Too bad because I really like the products. But now things seem a little shady to me.