We believe products designed to work together create better outcomes for people and pets. The outcomes that actually matter — for your dog, your skin, your home — come from products designed to work together, not products trying to do everything alone. Whether you’re feeding your dog, taking care of your skin, or cleaning up the kitchen, what you’ll find here are products that just work together, so you get better outcomes with less guesswork.
Life's Abundance (lifesabundance.com) has 10,307 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
lifesabundance.com
Website
lifesabundance.com
Category
Pet Stores
Location
Jupiter, Florida, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 22% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
They are not responding to phone, email or any for of communication. Filed a complaint with BBB. Want to cancel my auto ship order and their website is now not responding. I put a hold on my credit card just to stop the bleeding. Help!
Response from Life's AbundanceDec 12, 2025
We’re very sorry for the frustration you experienced. We can see from your account that this issue has since been resolved, but that doesn’t lessen how stressful it was to go through, and we apologize for that.
A recent technology transition caused temporary disruptions to account access and communication, and we regret that you were caught in the middle of it. Thank you for your patience, and we appreciate you giving us the opportunity to make things right.
CM
Catie M.
No customer service
My 9 month pup was on this food for 6 months, and I noticed that he had more digestive issues than any other brands that he tried. I found out that I was somehow enrolled into auto pay and the page that lets you cancel auto pay is currently down, and I tried to call the company but did not pick up at all. I sent an email to the corporation.Please respond to my mail!
Response from Life's AbundanceDec 12, 2025
We’re really sorry for the trouble you’ve had—both with your pup’s digestive upset and with how hard it’s been to reach us and manage Autoship. That’s frustrating, and it’s not the experience we want anyone to have.
We’re here to help, and we’ve sent a request for information through Trustpilot so we can locate your account and make sure everything is set the way you want it to be.
TD
Thomas D.
Do yourself a favor and do not use Life…
Do yourself a favor and do not use Life Abundance, their website is always down, when you call you can never get through. It does not matter if they are the best dog food in the world, if you cant get it delivered on time, and can not reach someone, what good is it??
Response from Life's AbundanceDec 12, 2025
We’re really sorry this has been your experience. Difficulty reaching us and managing orders is understandably frustrating, and we regret the disruption this caused.
We’ve reviewed your situation and have reached out to you by email, as it appears your issue may already be resolved—but we want to confirm and make sure everything is truly settled the way you expect. If there’s anything still outstanding, we’re here and ready to help get it right.
BF
Brenda F.
Awful customer service
**UPDATE**. Life’s Abundance promptly reached out to me & resolved my issue after this review. I still want to use their dog food. Great product. Unfortunately their website still needs some work in order for great customer service.
Awful customer service. I cancelled my auto ship 3 months ago. They are still charging my card & sending product. Going to dispute it on my CC & cut it off at the source. Website customer service is worthless
Response from Life's AbundanceDec 12, 2025
We’re really sorry for the frustration this has caused. You’re right—this should not have happened, and we understand how upsetting it is to continue seeing charges and shipments after you believed your Autoship was canceled.
We’ve been working through issues tied to a recent technology transition that disrupted Autoship management for some customers. That’s an explanation, not an excuse, and we regret the impact it’s had on you.
We are here to help, whichever direction you choose. We’ve sent you a request for information through this platform so we can locate the correct account, confirm the Autoship status, and make sure everything is set exactly as you want it to be.
CW
CW
Customer Service Issue
Just received an email confirmation for an order I didn't order.
Now on terminal hold trying to get through to customer service.
This is my second time around dealing with a problem like this and not being able to get a hold of anyone to get it fixed.
The product is great but the service,nope.
Then on Oct 22nd received an email from the CEO apologizing for all the problems. So I thought, great, no more issues.
How wrong was I. The administrative team can't be this incompetent can they?
Long time customer by the way. Not sure how much longer though.
Response from Life's AbundanceDec 12, 2025
We’re really sorry, especially because you’re right to expect better, and even more so as a long-time customer.
Your experience is incredibly frustrating and your reaction is completely fair.
While we’ve made progress, there are still pockets where the disruption from our system transition is creating problems like incorrect notifications and longer-than-acceptable wait times. That doesn’t excuse your experience, and we regret that you were caught in it—again.
We want to look at your specific account and get this straightened out quickly. We’ve sent you a request for information through this platform so we can locate your account and make sure everything is set up exactly as you intend.
We truly appreciate your loyalty and the fact that you’ve stuck with us despite these frustrations. We don’t take that lightly, and we hope we’re able to earn back your confidence once this is resolved.
LI
Linda
Customer Service!
i see all the similar reviews concerning customer service. it is a battle to get anyone to help! theyrr website has been messed up since 9/2/2025! couldnt log into account for 6 weeks....now cant access Autoship page! What is really going on with this company! phone line to customer service is ringing BUSY all morning! i am looking for new food...but it is scary to try something new after 5 years. I dont know who to trust anymore. If they had a real problem in updating their software like they claim...how does that affect their phone service?...lack of! i would think they would beef up their customer service line to accommodate all the customer online problems!! Instead they just dont respond....dont answer the phone. if they do respond...its same response...'sorry, we understand your frustration and you deserve better'! lol! placating!...passifying! Thats all they do...no real SOLUTIONS or concessions to the customer!...just a lot of fancy words.
Response from Life's AbundanceDec 12, 2025
We hear how frustrated and discouraged you are, and we’re truly sorry this has been your experience. After five years with us, it’s understandable to feel unsettled and unsure, especially when it comes to your pet’s food. You’re right to expect clear answers, real help, and follow-through, not just apologies.
To answer your question plainly: our recent technology transition caused widespread issues across account access, Autoship management, and call volume all at once. The surge in customers needing help at the same time overwhelmed our phone lines, which is why many callers encountered busy signals or long holds. That explanation doesn’t make the situation acceptable, but we do want to be transparent about what happened.
More importantly, we want to help you directly and make sure your account is exactly as you want it to be. To do that, we’ve sent you a request for information through this platform so we can locate your account, and provide a concrete resolution rather than another generic response.
We know trust is earned through action, not words, and we regret that we’ve shaken your confidence. Once we have your details, we’ll take responsibility for addressing your situation promptly and clearly.
HE
Heidi
I’ve been a customer for 15 years and…
I’ve been a customer for 15 years and until recently was very happy with the product and customer service.
I needed to cancel my subscription as our dog passed. For 2 months I have tried to reach customer service by phone and email. No one answers — ever! None of my emails have been responded to. Tried the corporate number instead of toll-free customer service number and no one answers there either! Cannot log into my account due to Life’s Abundance’s “technology upgrade”. In the past, when I called customer service I’d get a helpful human immediately. Now… appears they’ve fired all their customer service reps.
I’m FURIOUS! Life’s Abundance USED to be a reputable company with good product. That’s No Longer the case!
DO NOT DO BUSINESS WITH LIFE’s ABUNDANCE!!
Response from Life's AbundanceDec 12, 2025
We’re truly sorry for your loss, and we’re very sorry for the added frustration and distress this situation has caused you during what is already a difficult time. After 15 years with us, this is absolutely not the experience you should have had, and we understand why you’re upset.
You’re right to expect to reach a real person, and we regret that our recent technology transition led to serious communication breakdowns. That doesn’t lessen the impact on you, and we’re sincerely sorry for how long it’s taken.
Our customer care team is still here and actively assisting customers, though call volume remains much higher than normal. To make sure we can help you promptly, we’ve sent you a request for information through this platform so we can locate your account, stop any remaining subscriptions, and take care of this properly for you.
Thank you for your many years of loyalty, and again, we’re very sorry for both your loss and the experience you’ve had. We’re here to help and will follow through once we have the details we need.
JE
Jeff
Please email me
I’ve been a happy customer for years, but was overcharged in the same way it seems everyone else was. I’m unable to get a response via phone or email, so posting here as it seems like the only place you’re responding.
Response from Life's AbundanceDec 10, 2025
Thank you for reaching out here, and I’m really sorry this has been your experience, especially after being a happy customer for years. You’re right to be frustrated about being overcharged and not getting a response by phone or email, and we’re disappointed that we put you in that position.
We are here to help, and we’ve sent you a Request for Information through Trustpilot so we can locate your account, review it, and get it corrected for you as quickly as possible. Once we have your details, we’ll follow up directly.
