Life's AbundanceReviews of lifesabundance.com

Response from Life's AbundanceAug 14, 2025

Hi David, we’re truly sorry to hear about your recent delivery experience and the frustration it caused. We know how important it is for your shipment to arrive in the way you expect it, and it’s disappointing to hear that wasn’t the case for you this time. If you’d like, FedEx offers a free Delivery Manager service that lets you to share specific instructions for your deliveries—such as having packages placed right at your front door or in another secure spot you prefer. It’s completely optional, but it can be a great way to help ensure your orders are left exactly where you want them. We’re also very sorry the tape on your package was loose upon arrival. If anything inside was damaged or missing, please don’t hesitate to contact our Customer Care team at 877-387-4564, Monday through Friday, 8 a.m. to 7 p.m. Eastern. We’ll be more than happy to make things right. Thank you for taking the time to share your experience.

Response from Life's AbundanceJul 24, 2025

Thank you so much for sharing your thoughts. We understand it can be surprising not to see a traditional rewards or discount program. Instead, we focus on building value through our Autoship program, which offers ongoing savings and convenience, along with our commitment to quality, safety, and personalized service. When it comes to breeder recommendations, we've seen that many of them have years of experience choosing what they've found to be the very best for their dogs and puppies. Their trust in Life’s Abundance comes from firsthand results—not just loyalty, but confidence in the difference our products can make. We truly appreciate your continued support and the opportunity to be part of your pet's well-being.

Response from Life's AbundanceJul 2, 2025

Thank you so much for sharing your feedback. We’re so glad to hear you and your dog are loving the food! We’re truly sorry this was how your very first order arrived. We know it’s disappointing to open a box and find a damaged bag, and we just hate that this was your first impression of us. On the upside, we're glad for this opportunity to get to know each other better! One of the unique things about Life’s Abundance is that we're 100% employee owned and operate our own facilities, rather than relying on third-party distribution. That means we control every part of the environment—from temperature and pest control to the employee-owner who carefully packs each box. We have rigorous, up-to-date pest control protocols in place, so you can feel confident your product is safe before it ever leaves our hands. Shipping damage does happen, but it definitely isn’t the experience we want for any customer. If you haven’t already, please reach out to our Customer Care team at 877-387-4564, Monday through Friday, 8 am–7 pm Eastern. They’d be happy to help with a replacement or answer any questions. Thank you again for your feedback—we appreciate the opportunity to make this right!

Response from Life's AbundanceJul 1, 2025

Thank you so much for being a loyal customer over the past five years—we truly appreciate it. We understand your interest in a rewards program. We realize that the benefits of Autoship as a built-in loyalty program can sometimes fly under the radar, but it's designed to provide ongoing savings and convenience (and we enjoy including free samples as a thank-you to customers from time to time). We appreciate your feedback, and always remain committed to delivering premium-quality products, excellent service, and lasting value. Thank you again for being part of the Life’s Abundance family.

Response from Life's AbundanceJul 24, 2025

Thank you for your feedback, Jamie—and for being a loyal customer since 2017. We really appreciate your continued support. We understand how frustrating it is when shipping times vary. While most orders arrive in about three business days, occasional delays—often due to weather or carrier logistics—can make it longer. Ordering early, as you’ve been doing, is a smart way to stay ahead of those hiccups. FedEx Delivery Manager can also help with real-time updates, delivery instructions, or rerouting if needed. If you'd ever like help adjusting your Autoship or have any concerns, our Customer Care Team is here for you. Thanks again for being part of the Life’s Abundance community.

Response from Life's AbundanceJul 1, 2025

Thank you so much, Julie—we’re happy to hear you’re loving the food! We completely understand your concerns about shipping costs. While some companies roll those fees into higher product prices to offer “free shipping,” we prefer to keep our pricing transparent so you always know exactly what you’re paying for. One option that might help is combining your shipments. Since you have two Autoships set up for the same food, you could merge them into a single shipment and cutting your shipping costs in half. If you’d like help adjusting your schedule, our Customer Care team would be glad to walk you through it. Thanks again for your feedback and for trusting us with your pet’s nutrition. We really appreciate your continued support!

Response from Life's AbundanceJul 1, 2025

Thank you so much for taking the time to share your thoughts, Joanne. We really appreciate your kind words about our products and how convenient Autoship has been for you. We completely understand your concerns about shipping costs—it’s something we hear from time to time. While a lot of companies build those costs into higher product prices to offer “free shipping,” we prefer to keep pricing transparent so you always know exactly what you’re paying for. If you’re looking to save a little, combining items into fewer shipments can help—for example, two bottles every two months cost the same to ship as one bag each month. Thanks again for your continued support and for being part of the Life’s Abundance family. We’re so grateful you trust us with your pet’s nutrition.

Response from Life's AbundanceJul 1, 2025

Oh no, we hate it when that happens, too! Thank you so much for reaching out and for being such a loyal part of the Life’s Abundance family since 2013. We truly appreciate all these years you’ve been with us. It looks like your Autoship processed very early that morning, just a few hours before your update came through. Once an order moves into the shipping queue, it can be tricky to catch it in time, even on short notice. It's clear that you're on top of things, but if you ever find yourself in a tight timeline again, please give us a call—we’re often able to stop shipments if we catch them early enough, and we’ll always do our best to help. If you’d like help with a return or refund for this item, our Customer Care team is ready anytime at 877-387-4564. Thanks again for your understanding and for all the years you’ve trusted us with your pup’s nutrition.