kathy W.
beware of autoship charge
My credit card had expired and I was notified that my shipment of dog food would not ship. I did not want the food that month and was going to postpone shipment which i didn't rush to do now that I had been told it would not be shipped. Several days later they shipped it anyway after saying they would not be able to. I called for a refund explaining they should also provide a return shipping label but was told they would not provide that to me. Now not only do I have to pay for this 43 pound shipping fee, I have to haul it to a carrier. I'm happy they are refunding the charge but as a courtesy and good customer service I really expected they would provide a $16.00 return label after 3 years of autoshipments. I have cancelled my autoship to prevent access to my credit card since they claim their system automatically calls you to say your card has expired and they can't autoship....but then they do anyway.
Response from Life's AbundanceJul 21, 2016
Dear Ms. Wheeler, There appears to be confusion regarding the courtesy reminder system that we routinely use for our autoship customers. Our automatic dialer will call the telephone number on file thirty days prior to the process date. A voice message will be left followed by a second message the following week. At the same time a reminder, see below, is sent via email, thirty days and again three days prior to the processing date. As indicated in the reminder email, autoship is a recurring charge that most credit card companies will automatically authorize to eliminate any interruption of service. This was the case with your particular credit card company. We apologize for any inconvenience. Life's Abundance Customer Service Dear *(ToName), Your Autoship is scheduled to process on *(AutoshipDate). Unfortunately, the credit card you use for the order will expire prior to that date.Even so, your credit card company will likely approve this charge anyway, as this is a recurring order. To ensure uninterrupted service, we recommend that you go ahead and update your credit card information. Update your card If you prefer to speak to a member of our friendly and helpful Customer Service Staff, just give us a call at 877.387.4564 (Monday throughFriday from 8:00 AM to 7:00 PM Eastern Time).