Life's AbundanceReviews of lifesabundance.com

Response from Life's AbundanceOct 10, 2017

We completely understand your priorities when it comes to your cats and are sorry that you had a disappointing experience in this instance. The fact is that you and all of our valued customers can be assured of continuous, uninterrupted quality and safety of our products. That’s the Life’s Abundance way. Yes, there is some variation in physical characteristics from batch to batch or facility to facility. But this is by no means an indicator of lesser quality, that we have compromised our priorities, or put the health of a pet at risk. The physical inspection you are referring to is part of our Quality Control procedure. This is separate from any laboratory testing and we remain confident in the rigorous procedures in place to assure the safety of pets that are fortunate enough to consume our products. It shows great commitment that you have taken matters into your own hands with your veterinarian, and we commend your dedication to the well being of your feline family members. It is our hope that we will have an opportunity to regain your confidence that we have earned over the past six years.

Response from Life's AbundanceSep 6, 2017

We are so sorry to hear that our food was not a good fit for one of your kitties. And, as cat lovers, we can certainly empathize with the challenges of having a sensitive cat. That's why the method and pace of transitioning to a new food can play such an important role. In line with the 30 day money back guarantee policy that we extend to all customers, you were issued a full refund. We sincerely hope that we have addressed your concerns to your satisfaction.

Response from Life's AbundanceJul 24, 2017

We are very concerned that you've had this experience. A member of our Customer Care team will be in touch with you directly to take a complete report of your cat's responses. We will also be happy to replace the food for you which is part of our satisfaction guarantee. Thank you for weighing in with your concerns so that we can address them for you.

Response from Life's AbundanceJun 14, 2017

We are sorry to hear that you received incorrect information on our products. Life’s Abundance premium foods, treats and supplements have provided exceptional nutrition to generations of dogs and cats. Yet, we understand the needs of pet parents who prefer to feed a baked food, and having purchased the Flint River Ranch brand we are now in the process of formulating baked recipes that we’re sure you’ll be thrilled with. Like Flint River Ranch, we market our products through a network of independent Field Representatives. They share their passion for wellness to those in their communities and in turn they receive commission for their efforts. As you may know, this business structure is in lieu of the great expense spent on mass market advertising as is done by most companies. We take great pride in the control that this business structure gives us over the quality and safety of our products – a direct result of not having to rely on distribution chains that include long-term storage, multiple stock transfers and retail store rooms. Hand in hand with this, you should know that we make every effort to source our ingredients from the U.S. Foremost is our commitment to quality and safety ... all other factors, including price and country of origin, come later. Additionally, availability issues must be routinely dealt with in the global marketplace. We work very hard to offer high-quality products at reasonable prices. At present, the majority of our ingredients are sourced domestically. However, there are a few ingredients (for example, taurine and pomegranate extract) that we source from Asian countries, including India and China. Rest assured, we use only a handful of trusted U.S. suppliers who from time to time import this small minority of items.

Response from Life's AbundanceMay 8, 2017

We appreciate your business and want to provide the high level of service that you expect and deserve. That's why we initiated an investigation based on your review and listened to the phone call in question. Though we understand that you were dissatisfied with the outcome, it is our view that our Customer Care representative explained our limitations over state sales tax professionally and with courtesy. Thank you for your continued patronage and allowing us the opportunity to assist you.

Response from Life's AbundanceMay 9, 2017

We are so sorry that your last interaction with us was a let down for you. It was not in any way our intent to place blame for what was, as you say, a mix up. However, it is our responsibility to avoid this situation in the future which is why it was necessary to detail for you that the presence of two accounts was the culprit here, and that closing one would help return your order experience to the smooth, simple process it should be. We are deeply grateful for your long term loyalty and hope that we can regain the confidence you've placed in us for the past 15 years.

Response from Life's AbundanceMay 9, 2017

We absolutely pride ourselves on excellent customer service and are very disappointed to see your comments. A member of our Customer Care team will be in contact with you right away.