Lesley Z.
This is a follow up and summary of a…
It has been 5 days and I have yet to hear back from Life’s Abundance customer care team as promised, see below: This is a follow up and summary of a very frustrating and disappointing experience with the Life’s Abundance team: in early June I received a sample of a new “Dream Wild” dry cat food in my order from Life’s Abundance, my 3 cats really liked it. One of my cats is a senior and it’s important to keep his phosphorus level low for his kidney function. Because the phosphorus level wasn’t listed I emailed the company to ask. No reply after 2 weeks of waiting I called the company and the representative had me on hold for some time because she could not find anyone in house who knew the answer but promised she or someone else would call me back. 2 more weeks passed. That is when on July 3 I left a review on Trust Pilot to which Life’s Abundance responded, acknowledging my valid inquiry and I quote, “won’t rest until this is resolved”. Well, LA has rested for a months time apparently and no response is a response. I’m left to conclude that the phosphorous must be quite high and they don’t want to reveal, else, why isn’t it listed on the packaging in the analysis section in the first place, and why after being patient after 3 attempts to find out the level I am sill left with no answer ? I’m very, very disappointed.
Response from Life's AbundanceAug 2, 2026
Lesley, we're grateful you took the time to share your concerns. We understand how frustrating it's been to reach out multiple times over weeks without getting a clear answer about your senior cat's nutritional needs—that patience deserves a response. We've forwarded your concerns to our customer care team, and someone will be reaching out to you shortly. Your feedback is helping us become better, and we appreciate your patience.