David W.
Tears/Holes in bags of food
We placed a order for dog food that arrived with holes/tears in the bags. Life’s Abundance shipped replacement bags without any questions. All of the replacement bags (9-11 bags) have had tears/holes in bags. These are the new bags with Velcro closure. We have had the dog food shipped to Virginia, but we also tried having the 3 bags shipped to Connecticut (they have warehouse located in Connecticut) and one arrived with holes/tears in the bag. They say it’s a UPS problem, but I believe it’s their new bags. All the tears are in the same locations. They have been great at replacing the bags, but seem to want to blame UPS, instead of their new bags. We are looking for new dog food.
Response from Life's AbundanceOct 7, 2019
We're so sorry to hear that your experience has been less than satisfactory and understand your frustration in receiving damaged orders. If you haven't already, please share your experience with our Customer Care team at 877-387-4564 so we can identify if there are any opportunities on our end that could help us improve the situation.




