Donna E.
I’m a little disappointed in the…
I’m a little disappointed in the customer service I recently received. I telephoned Life’s Abundance customer service for a replacement bag of dog food. I explained to the service person that my one year old Labradoodle began having vomiting issues at the same time I opened a new bag of dog food and began feeding it to her. After several days of her being sick I took her off of the food and fed her a bland diet for 4 days with no issues of vomiting. I again started her regular diet and the vomiting returned. Again I repeated the bland diet with successful results, and when I returned to the dog food, not so good. I took her to the veterinarian to make sure their were no other causes for the vomiting. The vets report was she was healthy and agreed the strong correlation with the dog food was the logical issue, I should contact my dog food company and explain the situation and request a replacement. When I telephoned I was very surprised that the company did not offer a complimentary bag to replace the one that was making her sick (after all I had to dispose of the food), provide a discount toward the replacement product and went ahead and charged me (a loyal customer) full price for the replacement. Now I am not one of those whiny people that Tweet or blast social media with their frustration in an attempt to damage a company’s reputation and image, but you asked and my response to your invitation for my opinion are my honest thoughts between you and me.
Response from Life's AbundanceJul 23, 2019
We’re so sorry to hear you’ve had this experience and agree it should have been handled differently. Please know that we have reviewed the interactions that lead to this disappointment and will take this as an example to help us improve. We take all reports of adverse or suspected adverse reactions very seriously and the information you’ve provided has been passed over to quality control to be reviewed. We have also gone ahead and issued you full credit for the bag of puppy food in lieu of the replacement. We apologize again and hope we will have a chance to prove we can deliver excellent service each and every time you reach out to us.




