Life's AbundanceReviews of lifesabundance.com

Response from Life's AbundanceJun 19, 2023

Thank you for your comments. We strive for first-class quality in everything we do and are so sorry that your experience has been less than satisfactory. If you haven't already, please contact customer service at 877-387-4564 and they will be happy to help you arrange for a return or replacement. 7/18/2023 We wanted to contact you regarding the unresolved issue you've experienced. It’s frustrating when a problem arises and you don't receive a prompt or satisfactory response, especially when it concerns the well-being of your beloved pets. Upon reviewing our records, we realized communication gaps led to this situation. We attempted to call you again last week but got your voicemail. We acknowledge our attempts to address your concerns have fallen short. As a valued customer, you deserve better, and we want to rectify this immediately. Our primary objective is to provide you with a refund or a replacement for the product in question. We kindly request you provide us with your order number to resolve this matter. It would greatly assist us in tracking down the corresponding lot number(s). We have a rigorous Quality Control system to ensure the products you receive are of the highest quality and exceed safety standards. If you've noticed the products you received have shorter expiration dates, we want to know about it. We will promptly investigate the matter, take immediate action, and remove these batches from circulation. We understand you may have already moved on from Life's Abundance, and we respect your decision if that's the case. However, we genuinely want to make amends and demonstrate our sincere concern for our customers and their pets. Your satisfaction remains our top priority. Once again, we apologize for the inconvenience. We appreciate your patience and understanding. If you have further questions or if there's anything else we can do to assist you, please don't hesitate to let us know. We're eager to work towards a resolution that leaves you completely satisfied. If you'd like to speak to someone, please call us at 877-387-4564.

Response from Life's AbundanceJun 19, 2023

We’re sorry that your experience has been less than satisfactory and understand your frustration in receiving an order you didn’t need. If you haven't already please contact customer service at 877-387-4564 and they will be happy to help you arrange for a return.

Response from Life's AbundanceMar 28, 2023

Thank you for your feedback. We're sorry to hear that our food was not a good fit for your new family member. It's wonderful that you and your vet have found a solution and that she's doing well. Thank you for giving your pup the opportunity to try our products.

Response from Life's AbundanceMar 15, 2023

Hi, Sam! Let us assure you, we have read each of your reviews across Trustpilot over the years. Our team reviews each message a customer sends us because we want to know that you’re happy with our products, and if not, we want to make it right. Transparency is one of our biggest priorities and that’s why we have our customer reviews public, here and on our website. Unfortunately, there was a hiccup on Trustpilot’s end when they tried to verify your profile, and we didn’t know you had communications with them as well. This definitely wasn’t an intentional move to silence your voice. Customers are what keep this employee-owned business going and we make a real effort to reach out to you when things go wrong. We’re really sorry that our responses in the past have fallen short. It sounds like your pets did enjoy our products for some time before, but because of our return policy, you’re not happy with our products or the company any longer - and we hate to hear that. It should be said that we’re not a big company - and that’s why we haven’t ever offered ‘free return shipping’. We’re just not there yet, but your input helps us know where our customers want to see improvements from us. Let us know what we can do to regain your trust and how we can keep you as a loyal customer. Please reach out directly to our customer care department at 877-387-4564.

Response from Life's AbundanceJan 27, 2023

Thank you for your comments. We strive for first-class quality in everything we do and are so sorry that your beloved pet is feeling unwell. Please know that we stand by the safety of our foods and with good reason. All of our pet foods are formulated to meet and even exceed the AAFCO nutrition requirements for their intended purposes. Additionally, all of our dry food, including grain free, contain the nutrient taurine, which is important in helping strengthen heart muscles and vascular function. Notably, though the news has been slow to spread, in December 2022 the FDA announced that there’s insufficient data to establish a causal relationship between DCM (a heart disease) in dogs and the grain free food they were eating. As a result, the FDA has suspended any further updates on this matter. We take all reports of adverse, or suspected adverse reactions very seriously. If you think that a Life's Abundance diet contributed to your dog's sickness, please report it to our Customer Care team so we can investigate fully. We can be reached Monday - Friday 8:00 am - 7:00 pm EST at 877-387-4564.

Response from Life's AbundanceJan 16, 2023

Thank you for your feedback. We are glad to hear your pup is liking their food. We can certainly understand your concerns about shipping charges. At Life’s Abundance, we are constantly looking for ways to keep shipping reasonable and improve delivery times. We’re not a mega-corporation that manufactures massive amounts of products and brands, storing them in huge clearing houses where they’re kept for long periods of time waiting to be shipped out to smaller warehouses and store stock rooms until ordered or stocked on the shelves. Our products are made in frequent batches and shipped directly to one of our clean, climate-controlled warehouses where they are carefully boxed and shipped. And, in case we need to communicate with you about any of our products, we have a quick response system to share information quickly and effectively. These are services and peace of mind you just don't get with those mega-corporations. Thank you for choosing Life's Abundance to nourish your furry friend!

Response from Life's AbundanceDec 28, 2022

Thank you for your feedback! We are sorry to hear that our communication has been unclear. We understand the frustration in not being able to order it. We look forward to offering our canned recipes again in the future and we’re making progress in this direction. Like all of our foods, our canned recipes are our own unique formulations that cannot be found elsewhere. It pains us that we’re unable to offer this item to you for a period of time, but we’re not taking any shortcuts in this process and are committed to ensuring that the products we offer, and every step leading to their production, meet or exceed our standards for safety and quality.