Life's AbundanceReviews of lifesabundance.com

We have had problems with their auto shipments. If your credit card is set to expire - and you are not aware, you will not be contacted until after your food should have been shipped. This means the food will arrive late. They don't look at this data in advance. Even after updating my credit card, the order for the following month was messed up too and it came late again. Their system did get in touch with me - but it was too late to affect my shipment dates and the delivery was late as a result

Awful communication on shipping. Website was VERY clear that you would NOT ship to the PO box where we get all our mail. I provided a physical address expecting shipment by UPS (as you have done multiple times). Instead you chose to ship USPS, but there is no mail service at our physical address. So my shipment got returned to you and I have to call and replace the order. Waste of time for all!

I have a small (14 lb) Westie. The breeder had him on Life's Abundance so I stayed with it. I have had no issues, and he his a healthy 4 year old. I have no concern with the product. My beef is the shipping/handling. We are on auto-ship. The shipping cost is more than half of the actual price for the food. Add tax and I pay $26 for a $16 bag. How about reducing or eliminating the shipping for loyal customers. I am looking for a new food that is more reasonable price-wise; or one I can buy local.

They keep sending me DOG food breeder bags :-( The customer service is very good. It's the warehouse mistakes. Hope to have less issues in the future. My MC's did not do well on grain free dry & won't eat the wet food. Tried the wet food at the store Pet World in Natick MA.

I have been purchaseing my puppies food for a year and you guys really don't appreciate your customers the product has changed and never any incentives all about the money

Still haven't received my food. Was not delivered to my door. I see that you replied. My food was not delivered to me. If you show that it was delivered, it went to the wrong place.

The person I talked to was very polite, but I was not told, being a first time buyer, that Life's Abundance came in different formulas. I had been given from the kennel a 25 or 26..... strength, and was sent a 30......strength, which is apparently richer as his stools became soft and he was going 4 or 5 times a day. I became aware of the difference when I noticed the new food was darker in color and thicker in size. I told the person I talked to the kennel he was from and his age of 3 months. I should have been told there were different strengths/formulas of the food.

Seeing any of these negative reviews is an extremely negative mark on Life's Abundance Company and as a rep, I find it difficult to defend some of the issues. LA needs to straighten out the customer service problem. Get people who are good with people. It's the independent reps and their customers that make this a strong company and with so much friction with the customer service department, with the reps as well as customers, it needs to be overhauled. Looking at the 88% positive, that's wonderful but people remember the 12% that is not so wonderful. I looked at page after page of green remarks but those that were not are the ones that caught my eye. These should have never been written in the first place, but since they have, LA should do everything possible to fix the problem. Bad publicity is a disaster even with 88% positive. LA should be in the 98 percentile. The food is excellent quality, but there are other good quality brands that are cheaper, and on top of the shipping costs, it is becoming less of an attractive product to a lot of customers and reps. Yea, there are a few more expensive brands as well but those are not in the majority. The comparison chart needs to be updated. It's hard to find with the site update. The customer service response to my inquiry about updating is that they do not have the time for that. This one issue was one of the things that caught my interest. Apparently, it is old news, as is the comparison chart. Way too many foods are not represented. It makes my customers say that the reason is probably due to the other un published product being a better choice that Life's Abundance. The reps should not be charged an annual fee on top of a website fee. LA makes enough money to cover one or both of those costs. LA could do this for customers that attain a 4 or 5 star level for over half the year. That would give some incentive to promote the product even more. When veterinarians call, the info then need should be forthcoming with pleasure. My vet also had a not-so pleasant experience when they called. The prices, with the shipping have gone up so much people are hesitant to purchase it. Many places ship for free if the with a minimum purchase. LA could do that as well. Again, more incentive for purchasing products. It is proven research the lots of people will buy a few more items if they are close to the free shipping threshold. Most off us reading this do it when we buy pet meds or supplies, or anything on Amazon. I have to give large discounts to my customers just to get them to buy LA products in the first place and then just hope that they continue to do so. Many cats do not like the canned food. I am not sure why they like Special Kitty or Fancy Feast over Life's Abundance food, but they do. Maybe it is because better food does not taste as good? Life's Abundance canned food often gives them loose stool. Also, there is lack of formula choices. The "One food fits all ages" attitude for the cat food bothers a lot of customers because their vets have suggest different protein levels for youngsters compared to adults. I like the dry food even though it is expensive, but the canned food is much too expensive for many breeders to use on a daily basis. I recommend it for my customers who own one or two pets. It's too bad it is so expensive for such a small amount of food, when there are other, comparatively good foods available. I have had to purchase many cases of canned food back from my customers because their pets would not eat it or their vet told them to switch. I have to tell them that eating meat is very important to the health of their pets, even if it is not as good as Life's Abundance. Cats are not designed for just dry food and older cats with kidney issues are proving that according to current research. I will continue to use and recommend all the products from Life's Abundance and I do use it for my pets as well. If the price continues to rise and there is other quality food out there, I will switch, but I will continue to recommend this food for my customers. Being truthful, because of the expensive nature of this food, I would probably not use it if there were not commissions involved. That pays for my Life's Abundance food purchases. I hope the customers service gets serious and the people at LA get some professional training. There should not be that many complaints that have left bad tastes in the minds of the people who help keep the business going strong. I have not had many issues myself, but too many others have and this is not a good thing for the company. Finally, we all should ask ourselves this. If Lifes Abundance was available in stores, and did not offer commissions to its reps, how well would the company fair? Would there still be a Life's Abundance company? BTY, I love the new and updated logo, and the fish oil.