We believe products designed to work together create better outcomes for people and pets. The outcomes that actually matter — for your dog, your skin, your home — come from products designed to work together, not products trying to do everything alone. Whether you’re feeding your dog, taking care of your skin, or cleaning up the kitchen, what you’ll find here are products that just work together, so you get better outcomes with less guesswork.
Life's Abundance (lifesabundance.com) has 10,307 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
lifesabundance.com
Website
lifesabundance.com
Category
Pet Stores
Location
Jupiter, Florida, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 22% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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“Multiple teams are working around the clock to fix it” is what the automated message keeps saying for over a week during their major technology upgrade.
I emailed & left a call back a week ago multiple times but no response to date on my order.Nothing.
Is this the integrity and transparency we can expect as loyal customers?
Response from Life's AbundanceSep 29, 2025
Thank you so much for sharing your experience with us. We’re truly grateful that you took the time to let us know about the difficulties you faced during our technology upgrade. Your feedback is so important in helping us identify issues and solutions.
We are glad that we were able work with you to resolve your questions and greatly appreciate your patience and understanding. We are committed to ensuring your future experiences with us are smooth and reliable.
As one of our loyal customers, your trust means a great deal to us. Thank you again for giving us the opportunity to make this right.
GI
Gina
Bad Customer Service
I called Customer Service regarding a problem with an autoship order and waited 30min on the line and then had to hang up. I got the impression that no one was ever going to pick up. Then tried to reach them via email and still haven't received a response. In the meantime, I was shipped product that I did not order.
Response from Life's AbundanceSep 29, 2025
Thank you for reaching out and for sharing your experience with us. I want to begin by sincerely apologizing for the frustration and inconvenience you’ve gone through. Having to wait on hold and then receiving the wrong order is understandably upsetting, and we’re truly sorry you were put in that position. Your time and trust mean a great deal to us, and you deserve to feel confident that your order is handled smoothly.
Unfortunately, during a recent system update, some orders were affected, which in rare cases caused errors like the one you experienced. Please know we are actively working to ensure this does not happen again.
To help us correct this for you, may I kindly ask that you e-mail your order number to us at [email protected] so that we can track your order and reply to you with its status? Our Customer Care team will make it a priority to resolve your order quickly.
We are so grateful for your patience and for giving us the opportunity to make this right. Thank you for being a valued customer—we truly appreciate your business and the trust you place in us.
TS
Travis S.
Customer Service Unprofessional
On September 4th, I was wrongly charged for a bag of dog food I never authorized. I only made a one-time purchase and never signed up for auto-ship, yet the company claimed this was an “auto-ship order.” That is false. I requested a return label right away, never opened the package, and returned the product as soon as the label finally arrived almost two weeks later.
Despite this, on September 17th I was only refunded half of what I was charged. Since then, I have emailed multiple times (September 19th and 22nd) with no response. I’ve also called several times, waited on hold for over an hour, and used the callback option—yet I never received a single call back.
This company has failed to provide proper communication, accountability, or a full refund for a product I did not authorize. Customers deserve honesty and respect, not to be ignored or shortchanged. Based on my experience, I cannot recommend doing business with Life’s Abundance.
Response to their claim:
Thank you for responding, but your explanation still misses the main issue. I never signed up for auto-ship, yet my card was charged without my authorization. That is not a “miscommunication” about shipping costs — that is an unauthorized charge.
Furthermore, it took nearly two weeks just to receive a return label, and multiple follow-up emails and calls went completely unanswered. Even if your system updates caused delays, customers should not be ignored or left without clear information.
I should not be penalized by losing $8.85 in shipping for a product I never ordered in the first place. That is not fair or reasonable. This experience was frustrating, time-consuming, and left me with little confidence in your processes.
Response from Life's AbundanceSep 30, 2025
Thank you for sharing your experience with us. I want to begin by sincerely apologizing for the frustration and disappointment you went through. Being charged unexpectedly, waiting for a return label, and then not receiving a clear or timely response is understandably upsetting. Please know that your concerns have been heard, and we take them very seriously.
I’ve reviewed your order, and a refund for the product portion was issued on September 16. The remaining $8.85 reflects the shipping cost, which is not refundable. I understand this may not have been clear, and I’m truly sorry for any confusion or added frustration this caused.
We recognize how important communication and transparency are, and I regret that you did not receive the timely responses to your follow-ups as you deserved. Our team has been working through an unusually high volume of inquiries due to recent system updates, but that is no excuse for leaving you without answers. We are actively improving our processes so that loyal customers like you receive the support, clarity, and respect you should always expect from us.
We are grateful that you took the time to bring this matter to our attention, as it helps us do better. Thank you for your patience and for giving us the opportunity to make things right. We truly value your business and your trust.
MT
Mary-Tracy,CA
Ihave been sent boxes of food and…
I have been sent boxes of food and treats. All re lived in the last 3 days. I need to send 2 boxes back. Please let me know what I need to do to return these items and be reimbursed for the excess boxes of food and treats. Thank you, Mary Rose
Response from Life's AbundanceAug 18, 2025
Thank you for reaching out, Mary Rose. We’re so sorry for the confusion and inconvenience of receiving multiple boxes within just a few days. We know that’s not the experience you expect or deserve, and we truly appreciate you letting us know right away.
We’re glad you had the chance to connect with our Customer Care Team to streamline your orders and provide the return instructions you need to send back the extra boxes and receive your reimbursement. We want to make this process as smooth and easy as possible for you.
If there’s anything else we can help you with or if any questions come up, please don’t hesitate to reach out—we’re always happy to help and want you to feel fully supported every step of the way.
KC
Karen C.
You didn’t address my concern about the…
You didn’t address my concern about the moldy product. Please cancel my auto ship order.
Response from Life's AbundanceAug 5, 2025
We’re so sorry to hear this —that’s never the experience we want any of our customers to have.
After reviewing our records, we weren’t able to find any previous correspondence from you regarding this concern. If something was missed, please accept our sincere apologies.
It's important to us that we fully understand more about your experience and ensure the issue is properly addressed. Please reach out to our Customer Care Team at 1-877-387-4564. We’d truly appreciate the opportunity to learn more and make things right for you.
LT
Lucy T.
cats would not touch .nutritious…I liked the label
nutritious…I liked the label . My cars will not eat the cat food ( I have 2 )… I donated the 2 cases I have to a cat shelter…
Response from Life's AbundanceAug 5, 2025
Thank you so much for trying our cat food and for sharing your experience. We’re sorry to hear your cats didn’t take to it — we know how particular our feline friends can be!
Donating the food to a local shelter was such a thoughtful thing to do — a generous way to help other cats in need and make sure the food doesn't go unused.
If you consider giving us another try, our Customer Care Team would be happy to help you find a product that might suit your cats' tastes. You can reach us at 877-387-4564, Monday through Friday, 8 a.m. to 7 p.m. Eastern Time. We’re always here to support you!
KW
Kelci W.
Disappointed after many years.
I have been an auto-ship customer for many years. I have been happy with the early notification of shipments so that I could make changes as needed. This last time, I received a notification of shipment at 12:41 pm on the same day the shipment was made. As soon as I saw this, I tried to call (too late) then went to your website to request a hold on the shipment. I never got a response. Instead, I received the shipment which I do not need now and may never need depending on my dog's digestive problems. Money down the drain.
Response from Life's AbundanceJul 28, 2025
Hi Kelci, thank you so much for being a loyal Autoship customer since 2016. We’re truly grateful for your continued support and are sorry for the frustration this recent experience caused.
We know how important those advance shipment notifications are—especially when you're trying to make a change—and we regret that the timing didn’t allow for that this time. Your call came in after business hours, and it looks like we missed the chance to step in and help. That’s not the experience we want for you, and we understand how disappointing it must’ve been to receive a shipment you no longer needed.
If you’d still like to return the order, our Customer Care team would be happy to take care of it for you. Just give us a call at 877-387-4564, Monday through Friday, 8am to 7pm Eastern. We’re here to help in any way we can.
NI
Nikki
I cancelled
I cancelled, and you are sending me something I did not order. I want my money back and do not send me anything else and charge me. Please
Response from Life's AbundanceJul 24, 2025
Oh no—you found our loophole, Nikki, and we’re really sorry for the frustration this caused.
When you removed the dog food from your Autoship, the complimentary vet booklet was still in the order. Because our system doesn’t allow an Autoship to be saved without at least one item, it held onto that booklet and shipped it—triggering a $5.95 shipping charge. That's not the experience we want for you, and we understand how confusing and bothersome that must’ve been. In good news, our team has issued your refund and nothing else will ship or be charged.
Thanks for your patience, and if you need anything else at all, our Customer Care Team is always happy to help at (877) 387-4564.
