Life's AbundanceReviews of lifesabundance.com

Response from Life's AbundanceOct 20, 2025

We're truly sorry for your experience—no callbacks, delayed emails, a double charge, and trouble resetting your password are unacceptable. After our September 20 system change, some customers saw account-access friction and response delays. That’s an explanation, not an excuse. We own it. To move this forward, we’ve sent you a Request for Information through Trustpilot so we can locate your account and address the duplicate charge and login reset. Thank you for your patience while we work to make it right.

Response from Life's AbundanceOct 17, 2025

I’m really sorry for what you experienced: being charged without receiving your product, long holds, and no timely updates is unacceptable. During our recent system transition, some orders didn’t advance and responses lagged. That’s an explanation, not an excuse, and we apologize. To help resolve this, we’ve sent you a Request for Information via Trustpilot so we can locate your order and facilitate your refund right away. Thank you for flagging this. Your feedback is heard.

Response from Life's AbundanceOct 15, 2025

We're truly sorry for your experience, Scottina. You placed an order on October 8 and didn’t see any tracking or a timely response - that’s frustrating, and we regret it. Here’s what we’ve done: your order had not shipped, so a full refund has been credited back to your original payment method. Depending on the card issuer, it may take a few business days to appear on your statement. By way of explanation (not an excuse): during our recent technology transition, some orders were slow to advance to fulfillment at the same time call and email volume spiked. That overlap made it hard to get answers quickly, and we’re sorry you were caught in it. Thank you for your patience and for being with us since 2024. We know we fell short here, and we’re working to ensure this doesn’t happen again.

Response from Life's AbundanceOct 13, 2025

We understand how disappointing it can be to notice a change in a product you’ve relied on for training over the years. The treats themselves haven’t changed in formulation — the difference you’re seeing and feeling is due to an equipment change during production. This shift temporarily affected the texture and appearance, but the recipe and ingredients remain the same. Our team has already made adjustments to bring the treats closer to the familiar meaty texture you expect. Thank you for your loyalty over the years, and for your feedback which helps us to improve.

Response from Life's AbundanceOct 10, 2025

We’re very sorry for the frustration and confusion you’ve experienced - waiting so long on hold, getting inconsistent information, and not seeing your refund or order updates is absolutely unacceptable. You deserve clear answers and timely resolutions, and we fell short. We’ve been addressing significant system challenges that temporarily disrupted parts of our ordering and customer care processes, leading to delays like the ones you encountered. That said, none of this excuses the lack of follow-up or communication you received. I was able to locate your account, and our team is actively reviewing your orders to ensure resolution for you as quickly as possible. You have our sincere apology for the inconvenience this has caused and our assurance that we’re working hard to make this right. Thank you for your patience and for giving us the opportunity to fix this. Your experience matters deeply to us.

Response from Life's AbundanceOct 2, 2025

We’re very sorry for the difficulties you’ve faced and the frustration this has caused. We know how upsetting it is to wait on hold for long periods, struggle to get through, and see a charge without an immediate order confirmation. That is not the level of service you deserve, and it’s not the standard we hold ourselves to. The recent technology upgrade created unexpected failures in our ordering and Autoship systems. This led to delays, high call volumes, and confusion with order statuses and billing. Our teams have been working around the clock to resolve these issues, and we’ve since made the decision to return to our trusted legacy system to restore reliability. Orders are moving again, and refunds are being issued where needed. We recognize that these past days have been extremely difficult for many of our customers, and we want to reassure you that our commitment to serving you and your pets with care and integrity remains unchanged. We are determined to make this right and to earn back your trust.

Response from Life's AbundanceOct 1, 2025

We’re very sorry to hear about your experience and the frustration it’s caused. Waiting on hold that long and not receiving your shipment on time is unacceptable, and we sincerely apologize. Our Customer Care team has been working through unusually high call volumes due to a recent technology upgrade, and while that’s not an excuse, it is the reason for the delays you encountered. To address a few points directly: Manufacturing: While we do not own our own food production facilities, our foods are exclusively formulated for Life’s Abundance and produced in trusted U.S. facilities under strict safety and quality oversight. Recalls: Life’s Abundance has never had a product recall in our 25+ years in business. Pet food safety is at the heart of what we do, and we maintain rigorous quality standards. Breeders & Pricing: Many breeders choose Life’s Abundance because of our focus on quality nutrition and wellness. While our products may cost more than some mass-market brands, that reflects the premium ingredients and safety standards that go into every bag. Thank you for your feedback — it helps us improve. We hope you’ll give us another chance to provide the level of service and care that so many pet parents have trusted for decades.

Response from Life's AbundanceOct 1, 2025

First, thank you for being a loyal customer for over 15 years — we deeply value the trust you’ve placed in us and your commitment to feeding your four dogs with Life’s Abundance. We’re truly sorry for the distress and frustration this situation has caused you. As you mentioned, we’ve been going through a major technology upgrade that has unfortunately created unexpected challenges, including order and billing errors. This is not the level of service you should expect from us, and we sincerely apologize. We want you to know that your refund was processed on 9/29, and those funds should be reflected with your bank shortly, if they are not already. Our teams continue to work diligently to resolve the underlying issues and restore the level of reliability and care you’ve known with us for many years. We are grateful for your long-time loyalty and hope you’ll give us the chance to regain your confidence.