Jezz
Overdue review
We finally bought our ionizer from this company after contemplating and doing research about their machine for 8 months. I inquired through their chat service. They remembered from the first time I asked September 2016 to April 2017 when we bought the ionizer. Customer service is fantastic. They were very patient. The process was fast. We had trouble with the filter shell and they sent the replacement right away without any fees. With the machine, I am now comfortable drinking our water. It is delicious! I am using it to everything. It will be useful/convenient if they will have a technician available or a shop in our area if something happened with the machine so we don't have to bring it to their office or send it to them. They said it never, or very rare it happened. And this is the only reason why I am giving them 4 stars. Given this explanation, I guess that only means that their machine is the best!

