Life hack took money out of my account and I do not have an account. I did order books, but did not get membership.
Response from LHFeb 23, 2023
Hi Clemmie,
Thank you for taking the time to share your feedback. We tried to get in touch with you through Trustpilot, but you haven't replied to our request to clarify the situation.
We believe you have confused us with another company called "The Life Hack Library."
We know this because we receive several complaints a day exactly like yours (book charge followed by an unwanted subscription) from their customers.
Please carefully recheck your receipt or bank records to verify if this is the case.
If there has been a misunderstanding, please contact us at [email protected] so that we can help you sort things out!
KM
Ken M.
New perspectives on life
I am very pleased with "The Full Life Framework" course. Simon is a great instructor and I gained new context on life from the course.
DC
David C.
Course To Focused on Your Goals
"The Full Life Framework" course has provided me with new perspectives on how to reach my goals in life. I have learned how to improve my performance at work while mantaining my personal life.
AA
abdullah A.
Professional Courses
The courses are very professional and effective
CC
Chris CeeKay K.
No Comment Section Makes Credibility Low.
There may be articles and write-ups on this website that may be helpful or useful to some people, however, all of that gets pushed to the side when commentary articles do not allow comments.
If 1 singular person is going to create a multi-paragraph article based on their opinion of advice, you should allow are comment section. I recently came across an article that spoke about psychology and how everything in someone's life is essentially their fault. Of course, there are always outside factors, there are people surrounding them, there are environmental situations, social economic situations, etc.
However, all we have here on this website is the article....and no room to comment. Also, where are all of your references with these claims? I find low credibility in a website that doesn't allow user interaction.
Response from LHJan 31, 2023
Thank you for bringing this to our attention.
Our articles are produced by industry professionals and, whenever feasible, supported by research because we aim to deliver accurate and relevant information. We think this is a unique situation, and in light of your comments, we'll look into it.
You may have noticed that there are many credible websites without comments, even on the general Internet. On the one hand, a comment could be helpful, but on the other, it might degrade the website's quality. Readers may be misled or confused by it if it contains inaccurate or unconfirmed facts. Sometimes some groups that are not typical of the audience as a whole can use the comments section as an echo chamber. It can be disturbing for some readers to encounter harassment or trolling in the comments area.
We value your comments and will make use of them to make our website and content better. We appreciate you taking the time to leave your feedback.
OO
OTR, OK V.
highly recommend it
I really enjoyed this course as it gave me a good starting foundation to build on. The self-assessments provided were fun to fill out and they allowed me to hone in on what life aspects I can improve upon. Thanks so much for your efforts!
AM
Ann M.
Not for me, Updated. Still not good.
Not for me. Detached and pedantic. Then when listening to the lessons, one refers to "Stage 2" but the lessons have no stage two. Compared to other products, it was disjointed and not very inviting. I thought I had 60 days to refund but was told, on day 32, that I had 30 and their *payment processor* couldn't be reworked for the refund. Hello? Ever heard of mailing a check or Venmo? And then they wrote "your credit will be affected" if I "lose" in asking for a review of the non-refund! Not legal, not accurate. Again, detached and superficial to the real issue at hand. May work for others, but they lost me at the customer service.
Update to reply to lifehacks response to my review.
Sir, this is what your rep sent me in reply. If you want to explain things from your side for those reading my review, you need to include all the facts. I refer your legal team to the US federal as well as individual state statutes on Fair Debt Collection Practices. Your representative is not only incorrect but apparently trying to deter any action by threatening with false "credit affected" statements. Nowhere in my communication did I indicate I would appeal the lack of refund.
I am very sorry to hear that you might want to take action on our refund decline. It's our responsibility to reply to the relative parties all the evidence of your purchase, our refund terms, and evidence of your refund request made long after the official 20 days refund period. This process could take up to 3 months, and with all of the evidence, it means that you may lose on the case and this would impact your credit scores. I believe this is not the best way to solve the issue -- you requested for a refund because you found the course not connecting with you. Please may I ask is there any specific part of the course that didn't meet your needs? I can help forward your feedback to the Lifehack Academy coach, they can provide further assistant and guide you thru the course.
Thank you for your patience and understanding.
Best regards,
Gigi
Lifehack Academy
Response from LHAug 28, 2020
Hi Ann,
We appreciate your feedback. I want to let others who are reading know a bit more about the situation, which was clearly outlines from our customer service rep. We have never offered a 60 day refund period, only 30 and 20 days grace period.
Below is our exact correspondence from our team member, and as you can see, is not an issue with customer service. We hope you reconsider your 1 star review as we are a small team and take pride in our customer interactions. Please feel free to email me directly at allyson (at) stepcase.com with any further questions!
"I'm really sorry to hear that the course wasn't up to your expectations.
Unfortunately, our refund period is within 30 days of enrollment and our course software has indicated that this period has already passed on your account.
Please let me explain the situation and why we cannot offer you a refund. For our online course, we use a service called Teachable to manage and host our course software and content. This includes using Teachable's payment gateway services which is the one we provide to students during the enrollment process.
Teachable's policy states that schools (eg. Lifehack) using Teachable's payment gateways must adhere to a refund policy and honor all refund requests made within that time. The refund policy is a 30-day refund window, calculated from the date of purchase.
According to the payment gateway records, the transaction date was 23 June 2020. We received your refund request today on 27 July 2020.
Unfortunately, your request was made after the 30-day refund period. Teachable automatically processes payments and locks refunds after the refund period is over (We have no control over this process). This means that the platform will not allow us to issue any refunds for purchases made on 23 June 2020 anymore.
I hope this helps to clarify the situation!"
Thanks for your consideration!
Ally
Lifehack Academy
DC
Diana C.
Good actionable framework
The content is direct, clear and to the point. Really nice review of some things I learned in Mindvalley with Lifebook, very complimentary lessons. Actionable items, so far.
The one thing is I've sent information as requested to Ally, at every step, and heard nothing back. So you get this feeling it was set up and now all runs on automatic and I don't get any personal interaction, even though it says I will. That is disappointing, but hey, it was cheap, so... I get it. Good value, just shouldn't say there is a live person at the other end.
Response from LHJul 21, 2020
Hi Diana,
Thank you for your feedback on the course--happy to hear you've enjoyed it! We appreciate your input and want to make this experience great for you. I recall our conversations via email through the Full Life Framework Workshop, so I'd like to clarify your concern about not having a live person on the end. I assure you that I am real and part of a small dedicated team here at Lifehack and we want to help! Please let me know if you have any questions or comments that I can help to make your experience better.
Warmly,
Ally