LIDS Sports GroupReviews of lids.com

Garbage customer service, all reps were of no help, listings lied on the site. Reps take forever to respond in live chat, which defeats the purpose. They are all clearly located in India with the way they were speaking. Never shopping here or at their stores again.

Horrible. Ça fait bientôt un mois que je devrais être livré mais jusque là rien y faire. J’ai beau réclamer une mise au point, je tombe toujours dans les oreilles d’un sourd. À fuir !

Absolutely horrible customer service. One of my hats came in damaged and trying to speak to a human is impossible. I finally got past the Terminator T-1000 customer service bot and got connected to a live person....just for them to mute their line once they connected and hung up on me after I said "hello" 8 or 9 times. All I heard was background noise from dishes smashing around and kids yelling. Obviously, someone "working" from home or lack thereof. I wish Elon and company would make these reps return to a real work environment. Maybe we would get some real service.

Ordered a hoodie. Paid for 5 to 7 day shipping. It was 6 days before I even got a shipping notice. Then another 3 days before UPS even got the shipment. So how it takes over 2 weeks for something to move across the country I don't even know

Stained shirt again! They sell extremely overpriced garbage that comes pre-stained. This is the second time so it is not an accident or a one-time event. This company is Fanatics, or is a subsidiary of Fanatics which sent the first stained shirt. With such expensive products, it is expected that they would have some quality control. However, they could care less about the trash they sell. Never again will I do business with these low lives and will NEVER stop spreading the word about how they sell pure JUNK!

Shame on me for not doing any research before placing my order… don’t make the same mistake. Ordered a limited edition hoodie in early November. After several interactions with the website’s online chat function (which wasn’t particularly helpful), I finally received a shipping confirmation on 12/1 with the hoodie scheduled for delivery on 12/4. The 4th comes and goes and still, no hoodie. I tried wrangling, again, with the online customer service function and was told, repeatedly, that it was a UPS problem. Well, UPS informed me that the package had never arrived at their facility, and I needed to deal with Lids. Oh. Hooray. Fast-forward to end of story. Five weeks after placing the order, I was finally able to get a person on the phone who proceeded to argue with me that it had shipped and there was nothing she could do. And then suddenly she put me on hold… when she returned to the call, she told me that Lids had NEVER even fulfilled the order to begin with and now the hoodie in question was no longer in stock. So, would I like a gift card? Um. No, thanks. I’ll take a refund. And, in all fairness, I did receive a refund to my credit card within 2 business days.

I ordered several items that were guaranteed before Christmas and set them to be delivered where we are staying. Now it says two the items,both presents for my husband, will not arrive until January 3rd. Customer service claims they cannot cancel the two items even though they are processing and they can’t charge the delivery address since we won’t be at this location by January 3rd. Awful experience.

Expérience horrible!! C'est supposé être professionnel, il me manque un item sur deux et ils disent que je l'ai reçu. Si je fais le calcul ma casquette me coûte environ 140$ pq ils ne m'ont pas envoyé le restant. Personne ne répond à mes mails ET au téléphone! Ce sont de vrais escrocs et ils méritent une énorme amende et une fermeture. Lids m'écoeure à tous les niveaux!