LIDS Sports GroupReviews of lids.com

I bought a jersey and paid for 2 day delivery. 3 buisiness days later UPS shows a label created but doesn't have the package. No refund for shipping. I will not be buying from Lids again.

1 star is a compliment to this company but you have to click something. LIDS is absolute garbage, you buy something and good luck trying to return any defaulted item or incorrect sizes. They purposely make it impossible with only ai assistants that cut your convo short on a chat. Also their delivery services are total trash "laser ship" can it get any worse than using a useless company like laser ship? I can't wait for Fanatics to take them out of business. Down with lids

First and last time I will ever order online from this company. Horrible first impression. For starters, took 23 business days to receive a refund and I had to follow up with an agent after 3 emails to customer service were ignored to get it processed. Secondly, horrible online return policies! They don’t allow in-store returns, even though there’s a Lids store in my city, which is annoying. My order (tank top) came to $44.05 after taxes and shipping. The tank didn’t fit; when I submitted a return request they made me pay $14 shipping and I also lost the shipping fees I originally paid…so my refund was only $13.11. Absolutely ridiculous. If you want return customers and referrals you need to have better policies. What a complete waste of my money. I will shop at competitors with free shipping and free returns.

The one in the mall next to the furniture store I wanna learn to exchange a gift. I had but for my husband and they told me to save the receipt which I did went back with the receipt. They did not fix the hat because it already had a name on there so they couldn’t fix it at all because it already has the names. And I don’t understand why they even tell Customer to say the receipt. If there is no point that they’re gonna fix anything. It was for Service. Very rude. Will never recommend the store again.

Stay away from Watford branch I visited store today lady on till So rude Very poor service Avoid Watford branch rubbish

Crappy return policy and cheap products. They arrived damaged and returns or refunds is a hassle . Find another company to purchase your items. This company is awful.

I had to Google if this was a legit company and of course it supposedly is. My husband even mentioned they are huge and in malls. I ordered him a Father's Day gift I was excited about. It said label created two days later then nothing for two weeks. The AI chat bot refused to give me to a real person. Finally they emailed me saying to contact them today since the item was never shipped, not lost with FedEx but never shipped period. Now they want me to wait another few days after they told me to contact them today specifically. I probably have to go to my credit card company. This wasn't a small hat purchase. It's a $179 item. I did get it on sale a bit which was nice. Now the item is out of stock so they can't send a replacement although at this point they're sending me on a goose chase and not refunding the money. They first asked if I wanted store credit and I wanted to laugh out loud. I will never use this company again. People can say what they want about places like Temu but I've never had this issue when an item gets lost. They actually have terrific customer service unlike Lids. Horrific service. This goes to show those cheap AI chat bots can't replace humans. Get your crap together, you are supposedly a large successful company. Your poor customer service agents have to follow your horrible policies and are actually very sweet to work with but their hands are tied.

Ordered a custom hat. They waited 3 weeks to tell me they can’t properly digitize my logo, and they kept my money and won’t respond. Actual scam. I placed this order in store. Disgusting business practice to just take $39 from someone, and refuse to give it back when you can’t provide the service you were paid for.