LIDS Sports GroupReviews of lids.com

Most overpriced and poor shipping service around. Shipping was more expenvise than the hat but did it anyways. Then no tracking number? C'mon. Do better.

Horrible, don’t order from the website just go to the actual local store. I ordered a hat that didn’t fit so I immediately sent it back for a refund. It took them a month to refund my money and when they did they tried to only refund less than half of my money! I had to rip customer service a new one and then they sent me another $10 dollar. They said something about it was because of shipping but the shipping was 4.95 I believe which was kept and that’s fine but I don’t understand what the $10 dollars had to do with that. I mean if they were going to refund me that 10 dollar too like they said only after I complain and sent about 10 emails then why would they not refund me the whole amount of my refund at the same time? It makes no sense to me. The hat was $29 something and at first they only sent me back $14.17! Then after I complained they sent me another $9.99 3 days later! So I got $24 and some change in refund and the rest was the shipping costs which doesn’t get refunded which I know that. Anyway it was just a hassle so I’ll never order from the site again. It’s just easier to go to the local store. Also they seem to never have enough inventory, they are always out of multiple sizes and they never restock once the sizes are gone! Idk who runs this site but they are costing them money I can tell you that.

Went to lids store to buy 2 Raptors champion hats so I can get one free. In store buy 2 get 1 free promo. Store manager couldn’t give me the promo because I was buying Raptors champion hats. Decided to buy 2 anyways with my access pass and store manager wouldn’t give me the 20% off. Because it’s a Raptors champion hat. I watch the manager remove my access pass discount manually when I was paying. What is going on Lids. Why are you so greedy? I decided to return both the hats the next day. The worst customer service. Gouging customers. I hope your reading this lids. “Lids your not the only store that sells hats”

Ordered a shirt through Macy’s that ship directly from lids. Said it’ll ship within 5 days. Waited over a week for me to just get an email that says that they now don’t have the shirt and don’t even know when or if they’ll get more. So they sell shirts that they don’t have and also not able to keep track of their stock. Terrible terrible company. Thanks for ruining sports merchandise. I will never purchase anything from this joke of company again.

Worst ever, go elsewhere- so frustrating/no response. Fanatics is the same way. Pay a bit more and get quality service, products!!!

Horribleness. Worst customer service experience I have ever had. They had issues shipping my Christmas order up for a hat when I inquired they canceled my order a month later after already charging me for it and did not re-ship the order. Needless to say I wasted my time picking out hats on Black Friday for nothing.I have been emailing the customer service group for over a month now to no avail they just ignore my request you would think it’s not too much to ask to have your order actually ship to you that you’re willing to pay for.

Takes 14 days for them to respond to me when it was supposed to take 2, then they message me and tell me to call them and they call me back an hour after I call, then when they call me, I’m put on hold and then told that they can’t do anything for me. I don’t care about the money, but they showed a massive lack of care for my issue. If they messaged me on time, I wouldn’t be as upset. Instead keep me waiting for half a month to tell me that they can’t do a thing. Terrible experience.

Don't buy from them! They don't care about their customers! Ordered 2 day air on the 18th. Checked tracking today to see it arriving on the 27th via ground shipping...Contacted them several times with no resolve. Basically told me it is what it is & didnt care at all. These were Christmas gifts...Thanks Lids! You blocked me on every social media site except this..Real professional