Morris K.
The pros and cons
I appreciate the platform's excellence, which is equipped with all the essential features the Podcast community needs. It is clearly designed by great minds to make it more user-friendly. However, it's unfortunate that the customer service and support are not up to par. Minor issues can take forever to resolve, which can be extremely frustrating.
Response from Libsyn Podcast HostingSep 5, 2023
Hello Morris, We appreciate the kind words in relation to the Libsyn platform! I'm very sorry to hear that you had a negative experience with our support team! Generally, we aim to respond to all of our customers within 24 hours of a ticket being submitted. With this being said, we are in the office Monday - Friday 9am to 5pm EST, so we can be a little slower in the evenings or on weekends. If you have any outstanding problems or questions, please let me know, and I would be happy to help!



