Tam T.
Liaow.com is a SCAM
UPDATE: Do not be fooled. I have absolutely NOT received any confirmation at all. I received a snip of where Mike at Liaow.com offered to pay a partial refund when answering to a dispute at Paypal, but no confirmation of any refund. Also, Under the Activity Tab on my paypal there are no refunds towards the transaction, only the transaction itself where I sent money to Liaow.com. Also, while speaking to a live agent at Paypal, they confirmed there were no refunds on the transaction, partial or full. This has been a nightmare. I purchased a phone at Liaow.com using a onetime Affirm card through paypal. The order was to be canceled and Mike at Liaow emailed me several times saying he canceled the order through paypal, but paypal says he did not. Paypal will not help because they say the transaction was not protected. Affirm has set up my payment plan for the $1600 Plus $493.83 interest. So I am having to pay $2,093.83 for nothing. I have no phone and Liaow has my $1600.00
Response from LiaowOct 15, 2026
Hi Tam, we’re sorry for the continued frustration. To clarify, we issued the agreed refund through the PayPal dispute you opened, and we previously sent you the refund details. We also contacted PayPal directly and were told the refund had been processed. Please call PayPal customer service and ask them to check the refund within your dispute case. They should be able to clarify its status and guide you through any next steps. Hi Tam, we’re sorry for the worry and frustration. We canceled your order and refunded your payment through PayPal,We’ve also sent you the refund confirmation. PayPal confirmed the refund was processed and advised that it could take 3–7 business days to reach your original payment card. Since you used an Affirm card, please contact Affirm with the confirmation so they can check the refund and update your payment plan. We’re happy to help if they need any further information. It has only been two days since we issued your refund, so it is still within PayPal’s estimated 3–7 business days. We understand your concern, but we have processed your refund and provided the confirmation. Please allow a little more time for it to reach your card.



