Sharon
Use this for a refund dispute !!!!!!!!! Go through your bank...!!!
Send this this to your bank disputes team and cc in: Customer Service Merchant Name: Liam & Co. / Livia Moda / Liam and Livia Dear Disputes Team, I am writing to initiate a formal claim regarding the transaction detailed above. The merchant has breached our contract, and I have been unable to resolve the matter directly with them. I am disputing this charge based on the following grounds under the UK Consumer Rights Act 2015:Goods Not as Described (Section 11): The items received drastically differ in fabric, cut, and quality from the images and descriptions advertised online. Goods Not of Satisfactory Quality (Section 9): The manufacturing quality is substandard and unfit for purpose. Misleading Omissions: The merchant failed to clearly state prior to purchase that returns must be shipped to China at an exorbitant cost, effectively blocking my statutory right to reject the goods.



