LG PartsReviews of lgparts.com

Response from LG PartsJun 25, 2026

Hello, Thank you for sharing your experience. We understand how frustrating it must have been to receive the wrong part, especially when you needed your washer repaired quickly. While we do require incorrectly shipped items to be returned before a refund or credit can be issued, this is part of our clearly stated return policy, which is available at the bottom of our website. That said, we recognize that receiving the wrong item created an inconvenience, and we're sorry for the frustration this caused. We also regret that your interactions with our support team and the transfer process did not meet your expectations. Our goal is always to provide helpful and timely assistance, and we're sorry that your experience left you feeling otherwise. We appreciate your feedback, as it helps us identify areas where we can improve both our service and communication.

Response from LG PartsJun 23, 2026

Hello, We’re very sorry to hear about the experience you’ve described. After dealing with a refrigerator that stopped working, multiple service issues, and months of waiting for promised updates, we can understand how frustrating and disappointing this situation must be. From what you've shared, it sounds like your concerns are related to the refrigerator purchase, warranty service, repair outcome, and compensation discussions involving Home Depot and/or LG. While we certainly understand your frustration, it appears that this issue is not related to LG Parts and our website does not handle refrigerator warranty claims, service reimbursements, or compensation decisions made by Home Depot, LG Electronics, or their authorized service providers. We recognize that being told an issue has been escalated multiple times without receiving the follow-up you were expecting would leave anyone feeling unheard. Unfortunately, because we are not involved in the sale, warranty administration, repair authorization, or compensation process for appliance claims, we do not have access to the information needed to review or resolve this matter. We sincerely hope you are able to connect with the appropriate team responsible for your claim and receive the answers and resolution you have been waiting for.

Response from LG PartsJun 11, 2026

Hello, We’re sorry to hear about the experience you had and understand how frustrating it must have been to spend so much time trying to resolve an issue, only to still be without the part you needed. We recognize that being directed between different sources while trying to identify the correct replacement part can be confusing and disappointing. We also understand your concerns regarding the return process and the difficulty you experienced while seeking assistance. While our return policy, including information regarding shipping responsibilities and applicable restocking fees, is clearly outlined on our website, we understand that policies do not lessen the inconvenience caused when there is uncertainty about part compatibility or availability. Our goal is always to provide accurate information and a smooth resolution process, and we regret that your experience did not meet those expectations. We appreciate you taking the time to share your feedback. Comments like yours help us identify areas where we can improve our product information, communication, and overall customer experience.

Response from LG PartsJun 2, 2026

Hello, We understand how frustrating it is to realize you've ordered the wrong part and then find out the order can no longer be canceled. We know timing is important in these situations, especially when you're trying to correct a mistake right away. Because we stock many of the parts we sell, orders often move to processing and shipment very quickly after they're placed. As a result, we have a very short window in which an in-stock order can be canceled before it is prepared for shipment. Once the order reaches that stage, we're unable to stop it from shipping, even if tracking information has not yet been generated. We understand this experience was disappointing, and we're sorry for the frustration it caused. We appreciate your feedback and will continue looking for ways to make our ordering process and cancellation policies clearer for customers.

Response from LG PartsJun 2, 2026

Hello, We’re sorry to hear that the wrong part was sent and understand how frustrating that can be, especially when you were expecting to receive the correct item. To get this resolved as quickly as possible, please visit the Returns section located at the bottom of our website to set up your return. Once the return has been submitted, the next steps will be provided for you. We apologize for the inconvenience and appreciate your patience.

Response from LG PartsJun 2, 2026

Hello, We’re very sorry to hear about your experience and understand why this has left you feeling disappointed. When you purchase a genuine replacement part, especially to avoid the uncertainty of aftermarket alternatives, it’s reasonable to expect both reliability and a level of support that reflects that investment. Having the replacement rotary switch fail after only four months of normal use would be frustrating, and we understand your concern that the part did not provide the longevity you expected. We also recognize how discouraging it must have been to reach out for assistance only to find that the warranty period had just expired. While our warranty policies are in place to provide consistent coverage guidelines, we understand that situations like yours can feel particularly disappointing when a recently installed genuine part experiences an issue so soon after replacement. We appreciate you taking the time to share detailed feedback about both your interactions with LG Parts Canada and LG Canada. Feedback like yours helps highlight where customer expectations and the support experience may not align, and we understand why the recommendation of a new appliance did not address your primary concern regarding the failed replacement part. Thank you for sharing your experience. We regret that this situation has affected your confidence in LG products and parts, and we appreciate the opportunity to hear your perspective.

Response from LG PartsJun 1, 2026

Hello, We understand how frustrating this must have been, especially when you paid for overnight shipping for an emergency repair and did not receive the compressor for a week. We sincerely apologize for the delay and the inconvenience this caused. Please visit our website and follow the prompts to contact us so we can review your order and work toward resolving this issue. We appreciate the opportunity to address your concerns.

Response from LG PartsMay 15, 2026

Hello, We are sorry for the difficulty you experienced. All returns require a return merchandise authorization, and our team can assist with reviewing eligibility and issuing instructions once the request is completed. Please contact us directly so we can help you move this forward by chat during business hours on our website, by phone at 877-968-4335, or by email at [email protected].