LG PartsReviews of lgparts.com

I ordered an auger motor part for our 9 yrs. old LG LFXS24623S/00 refrigerator. I received the part soon enough, but the rest of the process following was so disorganized and complicated. You must either LEAVE them a message them over their website lgparts.com, or do a live chat. The lgparts.com website returns didn't work for me at all. The live messaging or messaging did though. You can (I suppose send them an e-mail OR phone them at (866) 779-7906, too). So, I needed to return it for a refund per their policies. Wow, what an absolute mess this returns process is! I finally got the required return RMA with a free pre-paid shipping label. This was after some days later and much persistence. It shouldn't have to be this hard. It is though. It's got to be due to an untrained, and a lack of overwhelmed staffing. Good luck! UPDATE: So on 11/10/24, I've had it with these incompetent and unresponsive people. I had finally disputed the defective returned LG part through my American Express card account. Let them deal with it. Received the FULL REFUND for the defective part! It all started with the original purchase almost ONE month ago!

The refrigerator door gasket that I ordered from lgparts.com was defective, so I contacted them (which was no easy feat). I followed the instructions included in the email, but nothing worked. I finally reached them by phone, and spoke to a seemingly helpful person who sent me detailed instructions explaining what I needed to do in order to get the claim process started. These instructions included taking a lot of pictures of the unsealed shipping box, the gasket sitting inside the box, the shipping label, etc. which I then had to email to them. After a few days, I got an email saying that a credit had been issued and that it should hit my credit card account in 3 - 4 business days. After two weeks, I called lgparts.com again, because 1) the credit still had not hit my credit card account, 2) the credit that they'd issued did not include what I'd paid for shipping, 3) I wanted to know if they were sending a new gasket to replace the defective one, 4) I needed to know whether or not I should ship the gasket back to them as the invoice stated that I wouldn't get a refund if they hadn't received the part within 30 days. The person that I spoke to this time issued a credit for the delivery charge and assured me that I did not need to return the gasket. Otherwise she was abrupt, impatient, and dismissive. She told me that I would need to contact my credit card company and ask them to contact lgparts.com's accounting department about the credit, which is absolutely ridiculous. She also told me that the gasket was out of stock and they wouldn't be getting more in until the end of October. Today is October 1st, and I just looked at their website out of curiosity and saw that they show the part as being in stock. At this point I feel like I've been scammed. I don't know how this will all turn out, but I will never buy anything from them again.

Ordered a part and they shipped a different part number, same part type, but instead of appliance white, they sent dark grey. RMA process on website is terrible, label will not print out. Purchased through this site as I wanted genuine LG parts and a professional experience.

Part never shipped. Ordered Drawer Tray on April 27th, 2024. Part showed in stock. I received a confirmation email that they got my order but nothing after that. I emailed them but email would not go through.

We had the same experience, part never shipped. Easy to use web front-end, lowest price for the part, but after waiting two weeks we called and they had no record of our order. We have the "order confirmation" email, but the company appears to be a sham trying to collect credit card numbers on orders that are never going to be fulfulled. RUN AWAY

Website looks clean and legit, easy to use. Parts indicated they were in-stock. Website said orders placed before 3pm Eastern would ship same day. I paid extra for overnight shipping so parts could be here the one day I had someone onsite to help me disassemble staked washer and dryer. NO PARTS ever shipped, not even a week later. EMAILS TO CUSTOMER SERVICE BOUNCE BACK!!! (yes I used the correct email address for them) Used their online chat to complain, NO RESPONSE.

Ordered parts from them on July 16th and here it is September 11th. And still NO parts. I have followed up weekly and still keep getting dates that slide out more and more. NOW current eta is Sep 15th. But highly suspect it will not ship again. Will update if they ever send the part.