Lexther LLCReviews of lexther.com

The bag was used once for a one night trip and the mechanism holding the strap on ripped off. I contacted the company but no one responded. This is the second bag i purchased from them. Both for my son. He explained that the other larger duffle I gave him for his birthday is defective as well. The outside flap has 2 negative magnets so, does not close securly. I guess you get what you pay for.

My Jacket Ripped upon wearing it for the first time. The jacket was cheap, didn't fit well, was made of substandard materials. I am upset with my purchase. It was a piece of crap...

I bought a women's leather jacket size M, when I received it size M jacket had size L sleeves that were sown in unevenly, one sleeve was was way higher than the other. I took photos of it contacted customer service and received a reply that's shared below. After which I sent another 14 inquiries requesting an update. They kept answering we will get back to you later, please be patient, dragging time until the last email that they couldn't refund any longer due now too many days passed from the return policy. I think they are the worst customer service I had yet had to encounter. Simply liars and crooks. I warn you not to choose them as they wouldn't take care of the damaged items! "The quality and manufacturing department held a meeting for this particular issue and hence the response got delayed (God knows what they talk about). So, they say that you need to use the jacket for about 2 weeks and the issue will go away as it is most probably because of the the wrong packing methodology used. However, if it doesn't settle, just email us and we will send you a new jacket without any additional cost."

Been 2+ months and havent received bag! First one was defective and would be replaced,took 2 1/2 weeks to replace and send the 2nd bag. It gets lost in transit and seller has to file claim to investigate where shipment was lost in transit at,I notfied the seller about lost shipment. Via email says will replace and get to my resident by Christmas. I highly doubt it will be received by then and even so,headache all around! Sorry but service sucked and needs to be addressed!

I'll never do business with this company again. First of all, I was informed shipping would take about a week but ended up being over a month. I had to constantly reach out and was not informed of what was going on regarding my order. Once I finally got my order, the jacket was way too small. I ordered a 3X and the jacket felt like a L. I will not recommend this company to anyone.

Horrible customer service, and horrible quality of product

Lexther shipped my purchase via FedEx, without the option of a signature-required delivery. FedEx now claims the package was delivered, but I never received it. Perhaps it was stolen. I truly don't know. Bottom line the Lexther did not offer a secure delivery option for my purchase. I'm disputing the item charge with my credit card company. I'm not blaming Lexther for what happened and I believe they intended for me to have the item. Yet Lexther did nothing to make sure the situation was resolved, and there is no way to speak personally with a representative. Not good. I've made my last purchase from the company.

Colors were too vibrant but would very like to make a exchange at my cost. What do you say?