Patrick O.
LEVO Difficulty contacting & resolving problems
Shortly after submitting the previous critical review, LEVO contacted me offering to correct the issue, stating now that they would send me the correct component for the unit that I purchased. A major hassle none the less and likely due to the initial review to which they were made aware. Original issue: I ordered the large infuser from LEVO. When placing the order the website automatically offered an additional Pod for the unit suggesting that it would save time which sounded good so I added it to the order for an additional ~ $50. The additional Pod that arrived with the unit was a miniature pod that cannot be used with the unit I purchased. I went back to the website where I place the order and found no Customer Service contact info. I sent an email to a general email address explaining what happened and received no reply. I then found another service email though a search and forwarded my original a week later. The LEVO Customer Support reply email stated "No Return Policy.., but we can give you a 10% off the next order." My experience with LEVO is a bait and switch on the website and LEVO customer service being as minimal as it gets. The company has no regard for their customers and focuses mainly on massive internet propaganda giving their own products great ratings. I will never consider this company for anything ever again.