I called several times with no answer. Great customer service prior to this. Hope they aren't going out of business.
CI
ceci I.
🚨 EMERGENCY
🚨 EMERGENCY — Extremely Unacceptable Experience With Levers Health (NAD+ Vial) 🚨
I am honestly shocked by what I received. My NAD+ vial arrived half-filled, literally incomplete. After only three injections, the vial was almost empty — this is outrageous, unprofessional, and absolutely unacceptable for a product that I paid for in full.
💉 The entire situation was beyond frustrating:
• A vial that should have been full arrived practically at 50%.
• I had to spend days sending videos, photos, and explanations, repeating myself over and over just to be taken seriously.
• Nobody helped me. The customer service from the pharmacy they use, Strive, was honestly the worst I’ve ever experienced — slow, dismissive, and completely unhelpful.
• I was left feeling like I had to prove what was already obvious.
This is not a small mistake — this is a serious quality-control failure. I work hard, nobody gives me anything for free, and the minimum I expect is to receive exactly what I paid for. Instead, I ended up dealing with stress, wasted time, and a complete loss of trust.
⚠️ Sending a medical vial half empty is completely unacceptable. Customers deserve respect, transparency, and proper control over what is being sold and shipped.
❌ Based on this experience, I will never purchase from this company again — not even with a discount.
🚨 Completely disappointed.
Response from LeversFeb 18, 2026
Ceci, thank you for sharing your feedback: we take every review seriously and want to make sure the full picture is clear.
After reviewing your order alongside our pharmacy partner, we were able to confirm that you received exactly what was purchased: a 6ml/1200mg supply. The photo you supplied showed approximately a half full vial, which is exactly as the 6ml ships.
Because our vials are dispensed in 10ml containers, it’s completely normal, and expected, for the vial to arrive appearing partially filled. This is standard practice for accurate medical dosing and is not a quality control issue. Both or support team and the pharmacy confirmed this with you that the photo supplied showed it exactly as it shipped.
We understand there was some initial miscommunication from the pharmacy about vial sizing, and we sincerely apologize for any confusion that created. However, your product quantity was accurate and verified with photographic confirmation, and we tried to communicate this as best we could.
We’re sorry the experience left you feeling this way, that’s never what we want. If you’d like to walk through the details further, we’re always available to connect directly again.
