Karina
They throttle your storage down 60% and don't tell you
Update Edit: Yes, only after this review did they reach out to me. Only to tell me that they've now given me a 'credit' for more than $700 for the plan I already purchased to provide the same storage capacity as before. Which means, that my plan automatically would go up by $700 to keep the same resources when it expires. (and mind you, this was only because I actually noticed and spotted that they quietly removed my storage allowance.. I can't imagine what they did to others who didn't pay attention). They've acknowledged their mistakes in their email from Head Success Coach- Phillip Bouchard: "For disk space, we made mistakes in how this was handled. The intended approach was to apply the required disk add-ons needed to complete the migration safely, free of charge through the end of the current billing period. If more space was needed or requested, we would add that as well, free up to the legacy limit, until the renewal date. This approach was meant to avoid automatically stacking paid add-ons at renewal for customers who did not need them. However, this approach broke down for multi-year customers, including you. And to make things worse, our team did not explain your available options clearly." So they admit they messed up. In response, to make their wrongs right, I asked for a prorated refund for the time left in my contract. I think that would be the most fair and honourable thing they could do- considering I lost money with migration to another site, and time, because they delayed in responding to me. Needless to say, it's been weeks and they're silent again. Please find anyone else. Full story below. --------- Just Don't. Look elsewhere. I promise anywhere but here. Look, I've had a decent experience with them so far- they've been helpful with chat support. So the added one star. But sneaky guys here... Recently, they claimed to do a migration to a new dashboard "Rapyd Cloud 2.0"... I get an email before they do this fancy migration- that I "go over my storage limits repeatedly so they encourage me to get a higher plan (twice the price) otherwise my performance of my site may suffer". I ask them for proof of my exceeding my storage allowance (because I monitor this DAILY, and knew I never once went above it)... they come back with "oh apologies - that message was sent out automated." Automated? You mean to say, you told ALL YOUR USERS that they exceed their storage allowance just so they'd upgrade to the higher plan?? Then they say, "no problem, you can remain on the same plan". Ok Sherlock... I will. And then- they migrate. I'm on 2.0 - woohoo. Guess what they did? My original 100GIG plan? On a 3 year contract? Well they silently, sneakily, conveniently throttled me down to 40GIGS and didn't say a damn thing about it. I've submitted tickets and complaints and nothing. No response. It's been a week already of this stupidity. Very sneaky guys. Oh and lastly, because I'm shopping around, and using 'trial hosts', I'm sitting and putting my site everywhere.... in every other host- my site is 8.81GIGS.. 8! But on Rapyd- guess what their dashboard reveals? They claim I use 30Gigs. Pressable shows 8.. Rocket shows 8.. my downloaded copy of my site from All in One WP export shows 8... but Rapyd says I use 30GIGS. Huh... beat that. And because they likely inflated the numbers from the BEGINNING- that's why I got conned into purchasing that stupid 100GIG plan on a 3 year contract for an 8GIG site.
Response from LevamoNov 20, 2025
Karina, Thank you for your review. We understand why this experience was frustrating, and we’ve taken your concerns seriously. Our team has reviewed your account in detail and reached out to you directly with a full explanation of what happened, the corrections we’ve made, and the options available to you moving forward. We appreciate you bringing this to our attention and will continue working with you directly to ensure everything is resolved.