Sumiya A.
Double check and verify your spelling
I ordered three sets of about 25 items. One set of my items was misspelled. I emailed Festi and explain explained how one of the items was misspelled and asked if they would be able to resend it by certain day because that was when I was having my party. Mind you I received my order pretty quickly in about three days. They refused to remake my order because they said it would not come in time. I loved the items except obviously the one that was misspelled. It was very unfortunate that they did not reimburse me or fix the issue. All they offered was 25% off of my next order. Just a heads up when you’re creating your order verify all the spelling is correct because they would not fix it at least they did not with me.
Response from FestiJul 29, 2026
Hi Sumiya, thank you for taking the time to share this, and we're truly sorry this was your experience. We do support changes and reprints whenever the time remaining before an event allows for it, and we're sorry that in your case we didn't believe a remake would reach you before your party. We're also sorry that the 25% off your next order wasn't a satisfying resolution for you. Please reach out to us directly so we can make this right.