207sapphire
POOR CUSTOMER SERVICE
I ordered a shirt for fathers day... specified address and location to drop package. Tracking says delivered, but no item received. Product was not only almost 2 months late.... it was not delivered to me. I opened a claim for reprint and they denied my request. I chatted and they said open another claim. There is no text box to explain any communications. It just states that they will review withi 72 hours after typing your order number and email with preselected issues. I have opened a second claim and will file a claim with BBB if not resolved. Update** They denied my second claim and opened a claim with BBB. I asked for a refund and they went ahead and decided to reprint my shirt instead. It is currently in printing status, so we will see if this is corrects itself or not.


